Senior Solutions Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of customer onboarding, platform integration, solution enhancement, and regular performance evaluations independently.

• Evaluate customer environments to create Automox policies, device groups, and patching workflows tailored to operational requirements.

• Foster customer trust through technical expertise, platform education, and clear communication, even in difficult discussions.

• Collaborate with Customer Success Managers (CSMs) to tackle technical challenges, enhance adoption, and optimize customer results.

• Examine patching and endpoint issues, document findings, and ensure prompt escalation to Support and Engineering.

• Keep accurate engagement documentation and produce reusable knowledge base articles, scripts, and technical instructions.

• Read, troubleshoot, and modify PowerShell or Bash scripts as needed.

• Contribute scripts and software deployment materials to the Worklet and Third-Party Software catalogs.

• Enhance service delivery and internal tools.

• Participate in shared technical projects and knowledge dissemination.

• Act as a customer advocate internally, aligning Automox solutions with emerging customer needs.

⛳️ Requirements

• A minimum of 4 years of demonstrated experience in a customer-facing technical position, such as Systems Administration, Desktop Support, Solutions Engineering, or a similar IT role.

• Advanced proficiency in at least one primary operating system—Windows, macOS, or Linux—covering administration, configuration, troubleshooting, and update management.

• Documented experience in production patch management, including deployment planning, testing, maintenance scheduling, reboot coordination, and troubleshooting failed updates.

• Proficient in diagnosing and resolving complex technical issues, providing custom solutions, and performing root cause analysis.

• Experience collaborating closely with support, engineering, and customer success teams.

• Practical experience with endpoint or configuration management tools such as Automox, MECM/SCCM, Intune, WSUS, Jamf, NinjaOne, ManageEngine, BigFix, Tanium, or Ansible.

• Ability to communicate effectively with both technical and business stakeholders, from System Administrators to C-level executives.

• Demonstrated ownership of engagements, ability to manage competing priorities, and commitment to follow-through; collaborative mindset with a readiness to develop new skills.

• Preferred: Familiarity with GitHub/Git, Jira, and customer success, CRM, or service delivery tools such as ChurnZero, Gainsight, Salesforce, or Rocketlane.

• Preferred: Experience in writing custom scripts, working with APIs, Python, or Go, and managing multiple operating systems.

• Must successfully pass a federal, state, and county background check.

• Complete an in-person verification locally.

• Not eligible for work visa sponsorship.

• Exclusions apply for hiring locations in California and New York metro areas.

🏝️ Benefits

• Bonus

• Equity for Full-Time Employees

• 401K Match

• Flexible PTO

• Generous sick time policy

• Comprehensive Health Plans with substantial employer contributions

• 100% Company-paid Short Term/Long Term Disability and Life Insurance

• Company HSA Contribution: $100-$200 per month based on tier

• $25 per month Lifestyle Spending Account

• Internet Reimbursement - $50/month

• $500 Home office stipend

• $10k Adoption Benefit

• Comprehensive Family Planning Covered on Meritian Medical Plan

• Fully distributed remote work