Senior Solutions Architect, ServiceNow – CMDB

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the design, implementation, optimization, governance, and remediation of ServiceNow CMDB and CSDM solutions for enterprise clients.

• Mentor and lead Associate, Staff, and Senior Solution Architects.

• Act as a senior subject matter expert in ServiceNow CMDB and CSDM across customer engagements.

• Create repeatable methodologies, accelerators, and service offerings for CMDB implementation, remediation, CSDM adoption, and data governance.

• Review and enhance statements of work, estimates, and solution strategies.

• Facilitate CMDB, CSDM, and ServiceNow Data Foundations workshops.

• Assist customers with CMDB maturity evaluations, CSDM roadmaps, service awareness, data ownership, and governance adoption.

• Convert customer requirements into architecture, technical designs, data models, user stories, and implementation strategies.

• Resolve complex inquiries regarding CMDB health, data quality, class models, CI relationships, duplicate remediation, IRE behavior, and authoritative data sources.

• Conduct executive and practitioner demonstrations, design reviews, briefings, and roadmap presentations.

• Design scalable CMDB solutions that align with CSDM, operational models, and ServiceNow best practices.

• Develop CMDB data models, CI class structures, relationship models, service models, ownership processes, and governance controls.

• Establish integration, identification, reconciliation, normalization, and remediation strategies.

• Propel CMDB integration with Change, Incident, Problem, Asset, ITOM, ITAM, Service Mapping, AIOps, reporting, and operational risk management.

• Create processes for data remediation, certification, health reporting, exception management, and continuous improvement.

• Supervise technical reviews, peer reviews, unit testing, UAT support, and solution quality controls.

• Collaborate with BPCs, PMs, technical consultants, sales, and cross-functional delivery teams.

• Provide leadership during escalations, risk assessments, and technical decision-making.

• Engage in technical interviews for prospective new hires.

• Maintain ServiceNow certifications and remain updated on releases, CSDM updates, CMDB Health, Discovery, Service Graph Connector patterns, ITOM/ITAM dependencies, and industry best practices.

⛳️ Requirements

• 5–8 years of demonstrated experience in leading ServiceNow CMDB architecture, implementation, optimization, and remediation for enterprise-level clients.

• Extensive hands-on experience with ServiceNow CSDM, ServiceNow Data Foundations, CMDB Health, CI class hierarchy, relationship modeling, and service-oriented data design.

• Strong comprehension of IRE concepts, identification rules, reconciliation strategies, duplicate remediation, data normalization, and authoritative source strategy.

• Proven experience in integrating CMDB data with ITSM, ITAM, ITOM, Change, Incident, Problem, Asset, Service Mapping, reporting, and operational processes.

• Background in leading workshops, technical design sessions, executive briefings, peer reviews, unit testing, and customer presentations.

• Expertise in ServiceNow CMDB, CSDM, Data Foundations, CMDB Health, Discovery concepts, data governance, and platform architecture.

• Capability to develop and sustain complex technical designs, data models, integration strategies, testing methodologies, and remediation plans.

• In-depth knowledge of ServiceNow best practices, delivery methodologies, agile execution, and enterprise architecture principles.

• Outstanding problem-solving, leadership, facilitation, and communication abilities.

• Capacity to mentor and guide junior team members.

• ServiceNow Certified System Administrator is required or equivalent hands-on platform experience.

• ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) is required or highly preferred.

• At least two ServiceNow Certified Implementation Specialist certifications from SNow Learning or equivalent professional experience.

• Additional certifications in ITSM, HAM, ITOM, Discovery, Service Mapping, ITIL, Agile, or related fields are advantageous.

🏝️ Benefits

• Remote position within the Continental United States.

• 10% travel requirement.

• Mentorship and professional development opportunities.

• Chance to engage with AI-driven analytics, cloud solutions, cybersecurity, next-generation infrastructure, automation, security, networking, digital transformation, and cloud computing.

• Equal opportunity employer.

• Reasonable accommodations for individuals with disabilities.