Senior Solutions Architect, ServiceNow – CMDB

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the design, execution, enhancement, governance, and resolution of ServiceNow CMDB and CSDM solutions for enterprise clients.

• Guide and mentor Associate, Staff, and Senior Solution Architects.

• Act as a senior subject matter expert on ServiceNow CMDB and CSDM across various customer engagements.

• Create repeatable methodologies, accelerators, and service offerings for CMDB implementation, remediation, CSDM adoption, and data governance.

• Evaluate statements of work, estimates, and solution strategies.

• Facilitate CMDB, CSDM, and ServiceNow Data Foundations workshops.

• Assist customers with CMDB maturity assessments, CSDM roadmaps, service awareness, data ownership, and governance adoption.

• Convert customer requirements into architectures, technical designs, data models, user stories, and implementation strategies.

• Address intricate inquiries regarding CMDB health, data quality, class models, CI relationships, duplicate remediation, IRE behavior, and authoritative data sources.

• Conduct executive and practitioner demonstrations, design reviews, readouts, and roadmap presentations.

• Design scalable ServiceNow CMDB solutions that align with CSDM and customer operating models.

• Construct CMDB data models, CI class structures, relationship models, service models, ownership processes, and governance controls.

• Specify integration, identification, reconciliation, normalization, and remediation strategies.

• Promote CMDB integration with Change, Incident, Problem, Asset, ITOM, ITAM, Service Mapping, AIOps, reporting, and operational risk management.

• Establish processes for data remediation, certification, health reporting, exception management, and continuous enhancement.

• Supervise technical reviews, peer reviews, unit testing, UAT support, and solution quality controls.

• Collaborate with BPCs, PMs, technical consultants, sales, and cross-functional delivery teams.

• Provide guidance during escalations, risk assessments, and technical decision-making.

• Engage in technical interviews for prospective new hires.

• Maintain relevant ServiceNow certifications and keep updated on releases, CSDM updates, CMDB health, Discovery, Service Graph Connector patterns, ITOM/ITAM dependencies, and industry best practices.

⛳️ Requirements

• A minimum of 5–8 years of demonstrated experience in leading ServiceNow CMDB architecture, implementation, optimization, and remediation for enterprise-scale clients.

• Extensive hands-on experience with ServiceNow CSDM, ServiceNow Data Foundations, CMDB Health, CI class hierarchy, relationship modeling, and service-oriented data design.

• Strong comprehension of IRE concepts, identification rules, reconciliation strategies, duplicate remediation, data normalization, and authoritative source strategy.

• Experience in integrating CMDB data with ITSM, ITAM, ITOM, Change, Incident, Problem, Asset, Service Mapping, reporting, and operational processes.

• Proven track record in leading workshops, technical design sessions, executive readouts, peer reviews, unit testing, and customer presentations.

• Expertise in ServiceNow CMDB, CSDM, Data Foundations, CMDB Health, Discovery concepts, data governance, and platform architecture.

• Capability to develop intricate technical designs, data models, integration strategies, testing approaches, and remediation plans.

• Strong understanding of ServiceNow best practices, delivery methodologies, agile execution, and enterprise architecture principles.

• Exceptional problem-solving, leadership, facilitation, and communication skills.

• Ability to mentor and support junior team members.

• ServiceNow Certified System Administrator is required or equivalent hands-on platform expertise.

• ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) is required or strongly preferred.

• At least two ServiceNow Certified Implementation Specialist certifications from SNow Learning or equivalent professional experience.

• Additional certifications in ITSM, HAM, ITOM, Discovery, Service Mapping, ITIL, Agile, or related technologies are advantageous.

🏝️ Benefits

• Remote work opportunity within the Continental United States.

• 10% travel opportunity/requirement.

• Equal opportunity employment.

• Reasonable accommodations for individuals with disabilities.

• Priority referral consideration for protected veterans.