Senior Solutions Architect – Remote, Americas

This is a fully remote position, open to applicants in North America.

📋 Description

• Manage the technical relationship for a designated portfolio of accounts.

• Oversee customer onboarding and implementation, guiding the process from integration design to production.

• Navigate challenging customer discussions and establish agreed-upon next steps.

• Proactively identify and document potential risks at an early stage.

• Convey technical scenarios effectively to data engineers, security reviewers, and executives.

• Diagnose issues related to failed runs, schema drift, connector and authentication failures, connectivity problems, and performance challenges.

• Conduct initial diagnostics and provide engineering teams with clear reproductions for escalation.

• Collaborate with Customer Success Managers and Support on renewal risks and communicate expansion opportunities to Sales.

• Provide mentorship to other Solutions Architects regarding customer engagement and problem-solving strategies.

⛳️ Requirements

• Generalist experience in software or data system development, with a working knowledge of Python, SQL, data pipelines, integration, cloud data platforms, authentication, networking, containers/Kubernetes, and Linux.

• Proficient in reading and modifying Python scripts and comprehending stack traces.

• Comfortable writing SQL queries that include joins, aggregations, and filters, as well as diagnosing slow queries.

• Familiar with at least one of the following: Snowflake, Databricks, BigQuery, Redshift, or another major cloud data warehouse.

• Understanding of APIs, webhooks, Change Data Capture (CDC), file-based ingestion, batch versus streaming processing, OAuth, Single Sign-On (SSO), service accounts, API keys, DNS, firewalls, private connectivity, VPNs, SSH tunnels, containers, Kubernetes, and Linux.

• Capable of explaining technical concepts to non-technical audiences.

• Skilled in managing customer conflicts, communicating limitations, and sustaining relationships.

• Proficient in drafting clear summaries, next steps, and responsible parties following significant discussions.

• Able to identify risks early and challenge inadequate requirements.

• A minimum of 5 years in a technical customer-facing role, including solutions architecture, implementation, technical account management, professional services, consulting, support engineering, or stakeholder-oriented data engineering.

• Some hands-on building experience is essential.

• Experience in owning accounts or projects throughout their delivery phases.

• Previous experience with data integration, ETL, or data platform vendors is a plus.

• A background in data or software engineering is advantageous.

• Experience in regulated industries is beneficial.

• Familiarity with entrepreneurial or fast-paced startup environments is a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health insurance plans.

• Opportunities for professional development and training.

• Flexible work hours and remote work options.

• A collaborative and innovative work environment.