Senior Solutions Architect – Field Service

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead discovery sessions to identify service processes, challenges, priorities, dependencies, risks, and success metrics.

• Create comprehensive Salesforce Field Service solutions, encompassing service territories, work order management, scheduling and optimization, inventory management, asset management, dispatcher user experience, and offline technician mobile experience.

• Convert business requirements into solution designs, process flows, and implementation plans.

• Develop user stories, define acceptance criteria, and establish prioritized delivery backlogs.

• Offer clients guidance on configuration and customization options, balancing immediate requirements with long-term sustainability.

• Facilitate integrations between Salesforce Field Service and platforms such as CRM, ERP, inventory, billing, and customer service.

• Provide architectural direction on security and visibility, data migration, reporting, and platform performance.

• Execute declarative Salesforce configuration utilizing platform tools, reports, dashboards, and automation features.

• Assist in user acceptance testing, including creating test scenarios, developing test scripts, issue triage, and securing business signoff.

• Aid in deployment, change management, user training, and post-launch enhancements.

⛳️ Requirements

• Salesforce Field Service Consultant and Certified Service Cloud Consultant Certifications or equivalent practical experience.

• Over 5 years of consulting experience in implementing Salesforce Field Service for clients with intricate service operations and extensive user bases.

• Proven experience in leading or participating in several full lifecycle implementations, from discovery to deployment and ongoing support.

• Practical knowledge of the Salesforce platform, including configuration, data modeling, security, automation, reporting, scalability, and performance considerations.

• Familiarity with Salesforce mobile solutions, offline scenarios, and technician adoption strategies.

• Experience with complex scheduling, optimization, service-level agreements, or high-volume dispatch environments.

• Proficient with Agile delivery methodologies and collaborating with distributed development teams.

• Background in utilities, telecommunications, manufacturing, or equipment services.

• Strong comprehension of field service operations and industry best practices, including Scheduling and Optimization (ESO).

• Demonstrated capability to collaborate across teams and leadership levels to deliver projects within stipulated timeframes and budgets.

• Proficient in English.

🏝️ Benefits

• Flexible work options.

• Unlimited Vacation Plan.

• 24/7 virtual healthcare.

• Extensive wellness portal promoting physical, mental, emotional, and financial well-being.

• Access to thousands of online courses and certifications.

• Exclusive leadership development programs.

• Tuition reimbursement for external training.

• Employee Share Purchase Plan with matched contributions.