Senior Solutions Architect

This is a fully remote position, open to applicants in Texas.

📋 Description

• Support the implementation, operations, sales, and product teams throughout the customer engagement journey.

• Grasp customer business and technical needs effectively.

• Collaborate on sales strategies and present solutions to clients.

• Set up Trial Interactive enterprise software and solutions.

• Partner with operations during the entire implementation process.

• Design and document new configurations and solutions for Trial Interactive software.

• Develop and maintain User Requirements Specifications and Configuration Specifications.

• Serve as the product configuration and domain expert during sales cycles.

• Showcase the product to potential and existing clients.

• Collaborate with sales on software configurations for demos.

• Address functional and technical aspects of RFIs, RFPs, and RFQs.

• Communicate customer and prospect business requirements to Operations and Product teams.

• Create and script product and solution demonstrations.

• Promote the Trial Interactive vision through demos, webinars, seminars, conferences, and tailored initiatives.

• Take part in SOW reviews and assess new business prospects.

• Mentor and train junior team members.

• Develop and maintain SOPs in line with QA and departmental standards.

• Execute additional tasks assigned by the manager or supervisor.

⛳️ Requirements

• Extensive knowledge of contemporary technology, tools, and techniques for data and system integration.

• At least a bachelor's degree or equivalent experience.

• Minimum of 5 years in solutions consulting, software product configuration, or a related field.

• At least 5 years of experience in life sciences, eTMF, clinical operations, regulatory affairs, quality management, or content management.

• Self-motivated with strong organizational and time management abilities.

• Capability to develop a thorough understanding of a customer’s requirements and guide them towards a technical solution.

• Basic understanding of SaaS and Cloud-based technologies and business models.

• Proficiency in computer skills, including the MS Office suite, particularly MS Excel.

• Willingness to engage in global business travel of up to 10%.

• Excellent interpersonal communication skills, both internally and externally, particularly with customers and the sales team.

• Familiarity with GxP and the software validation process and regulations.

• Experience with REST APIs, sFTP, JSON, XML, SSO (SAML 2.0), and IDPs like Okta.

• Previous software development experience in backend technologies such as Python, Java, C#, Node.js, or PHP is preferred but not essential.

• Basic SHELL scripting and regular expressions for automating manual tasks is a plus but not mandatory.

• Over 2 years’ experience in B2B web applications, business-to-business solutions, and mobile applications is advantageous.

🏝️ Benefits

• Flexible remote work options.

• Full-time, permanent employment opportunity.

• Opportunities for global business travel (up to 10%).