Senior Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of technical customer engagement in the pre-sales phase by developing and showcasing product demonstrations.

• Develop pilot projects and proof-of-concept implementations.

• Design technical solutions that integrate RapidSOS APIs with emergency response workflows and customer products.

• Create tailored technical presentations and demonstrations.

• Collaborate with Account Executives on account strategies, execution, value proposition, and building trusted-advisor relationships.

• Prepare documentation, specifications, and Statements of Work (SOWs) that reflect customer requirements for Product and Engineering teams.

• Evaluate scope, feasibility, and technical risks associated with projects.

• Work in partnership with Sales, Engineering, Product, and Public Safety teams.

• Leverage AI to build, prototype, and address challenges faced by customers and the team.

⛳️ Requirements

• Over 5 years of experience in engineering, with at least 3 years in a technical customer-facing role.

• Experience working with complex API-based or SaaS products.

• Strong programming skills in any language, with a preference for Python.

• Knowledge of AWS, GCP, Azure, Docker, or Kubernetes.

• Capability to engage directly with clients and convert their needs into technical solutions.

• Excellent communication and collaboration skills.

• Self-motivated with strong problem-solving abilities and a creative mindset.

• Adaptability in a fast-paced, high-growth environment where priorities may change rapidly.

• Practical experience with AI tools and a forward-thinking approach to AI.

• Willingness to travel up to 25% of the time.

• Experience in telecommunications is a plus, but not mandatory.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunity for equity participation and equity options.

• A dynamic, flexible, and enjoyable work environment typical of a start-up.

• Collaborate with a dedicated team focused on tackling one of the world's biggest challenges.