Senior Solutions Architect

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with Solutions Consultants on intricate deals, taking ownership of solution architecture and transforming potential solutions into executable implementations.

• Conduct in-depth technical discussions with client business and engineering teams.

• Convert business objectives into technical specifications and suggest suitable methodologies.

• Design technical solutions that integrate Ada’s AI Agent with client systems and data, which includes CRMs, contact centers, commerce platforms, knowledge bases, and BI tools.

• Utilize Ada’s APIs, SDKs, and MCP.

• Create and define custom solutions, implementing functional proofs of concept.

• Guide solutions to production in collaboration with engineers.

• Provide insights to Customer Success regarding current and strategic accounts.

• Identify technical solutions that enhance clients’ AI Agent functionality.

• Develop viable technical strategies for pre-sales initiatives.

• Resolve client issues when platform or technology challenges jeopardize launches.

• Offer technical alternatives to boost automated resolution rates.

• Develop reusable solution patterns and documentation.

• Present recurrent client requirements to the Product team as evidence-supported feedback.

• Establish yourself as the primary expert on Ada integrations and independently manage pre-sales and client technical discussions within the initial 90 days.

⛳️ Requirements

• Over 6 years of experience in a customer-facing technical position such as solution architect, sales engineer, integration engineer, or technical consultant at a SaaS or consulting firm.

• Proven experience in designing technical solutions utilizing REST APIs, webhooks, SDKs, and event-driven architectures.

• Familiarity with OAuth 2.0, JWT, PII management, scalability design, rate limits, and drafting specifications for engineers.

• Experience as the technical lead during complex B2B sales processes.

• Exceptional communication skills with both business and engineering stakeholders.

• Experience working with CRM and contact center platforms.

• Background in AI agents or conversational AI platforms in a customer-facing technical capacity.

• Practical experience with Python or JavaScript, AWS, and coding agents such as Claude Code or Codex.

• Technically inquisitive and resourceful, comfortable navigating ambiguity in a dynamic environment.

• Experience with Zendesk, Salesforce, Amazon Connect, Microsoft Dynamics, or Oracle is advantageous.

• Practical experience with MCP or AI agent tools is a significant advantage.

🏝️ Benefits

• Unlimited Vacation

• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance

• Wellness Account

• Employee & Family Assistance Plan

• Flexible Work Schedule

• Remote-First, In-Person Friendly: Options to work from home or at our local hub

• Learning & Development Budget

• Work from Home Budget

• Access to Cutting-Edge AI Tools

• Hands-On with LLMs

• Benefits and perks apply to full-time, permanent employees