Senior Solution Enablement Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the representative for one or more business solutions within the technology and process domain at Parexel.

• Act as the sole point of contact for the solution across the organization.

• Optionally take on the role of business owner for the solution.

• Cultivate strong working relationships with stakeholders involved in the solution.

• Address and resolve solution-related issues with stakeholders and support functions, escalating as necessary.

• Regularly engage with business sponsors, owners, and subject matter experts to comprehend strategy and requirements.

• Manage and prioritize a high-level backlog of solution changes based on business value.

• Validate the backlog with business stakeholders and present it to broader stakeholder groups for alignment.

• Provide insights to IT business analysts for documenting detailed business requirements.

• Collaborate with IT, business units, vendors, and quality teams to develop solution strategy and vision.

• Promote strategy and vision to foster company-wide consensus.

• Partner with vendors to create products aligned with business strategy.

• Maintain a three-year roadmap for the solution, outlining major updates and releases.

• Deliver high-priority backlog items in collaboration with IT and vendors.

• Advocate for new features and functionalities from vendor products.

• Develop business cases and obtain project approvals from business, IT, and vendors.

• Assist with vendor audits alongside IT, TQM, and QA, including follow-up and resolution of audit findings.

• Support IT or vendors during the solution build or configuration phase.

• Participate in review sessions to ensure that new features and changes fulfill business requirements.

⛳️ Requirements

• MSc/BSc in a relevant field or equivalent industry experience.

• Outstanding interpersonal, verbal, and written communication abilities.

• Strongly collaborative work approach.

• Willingness to operate within a matrix environment and value teamwork.

• Capability to think tactically and strategically regarding technology and long-term plans.

• Skill in translating complex concepts into clear information for a diverse audience.

• Commitment to service excellence and a consulting mindset.

• Proficiency in asking the right questions and identifying root causes.

• Client-centered approach.

• Adaptable attitude towards work assignments and eagerness to learn.

• Ability to manage multiple tasks and prioritize workload effectively.

• Exceptional attention to detail and a strong aptitude for technology.

• Prior experience as a System Owner or Product Owner is preferred.

• Familiarity with CRO business processes related to initiating, executing, and reporting clinical trials.

• Basic knowledge and experience in at least one business process area, such as Clinical Operations, Feasibility, or Site Start-up, is desirable.

• Basic understanding of supported technologies like CTMS, EDC, or eTMF.

• Experience in managing business technology usage, prioritizing features and functions, and understanding business implications.

• Knowledge of technology implementation, training, support, and maintenance.

• Consulting experience and the ability to demonstrate a consulting mindset.

🏝️ Benefits

• Competitive base salary.

• Life assurance.

• Dental cover.

• Healthcare cover.

• Pension scheme.

• Holiday.

• Structured career pathway.

• Encouragement for professional development within the role.

• Awareness and understanding of the industry.

• Fully home-based and remote working opportunity anywhere in the UK.