Senior Solution Architect – Marketing, Data360, Agentforce Contact Center

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Act as a strategic and trusted advisor for clients in the PACE industry.

• Utilize expertise in Marketing Cloud, Agentforce Contact Center, and/or Data360 to enhance business value.

• Lead various workstreams in complex enterprise customer engagements.

• Assist customers and team members in rationalizing and implementing emerging technologies.

• Support agents to achieve delivery outcomes.

• Collaborate with client organizations and explain intricate concepts.

• Identify and proactively address risks until they are fully resolved.

• Manage customer expectations and negotiate solutions with clients and third-party partners.

• Review and adjust project/program direction, methodology, and key deliverables.

• Drive the program vision and effectively communicate project strategies that leverage Salesforce platform technologies.

• Analyze requirements and information, develop thorough solutions, and ensure customer acceptance.

• Identify root causes, eliminate obstacles, and suggest corrective actions.

• Engage with customer product owners, business process owners, technical personnel, and C-suite stakeholders.

⛳️ Requirements

• Minimum of 7 years of relevant experience for Solution Architect; at least 10 years for Sr. Solution Architect.

• Experience managing enterprise-level projects utilizing both waterfall and agile software development methodologies throughout the entire lifecycle.

• At least 1 year of experience in PACE Industries for Solution Architect; 3 years for Sr. Solution Architect.

• Extensive experience in configuring and customizing Marketing Cloud and/or Data360.

• Specific experience within the PACE industry.

• Familiarity with AI toolchains such as Claude, Cursor, and Elements Cloud.

• Expert-level capability in defining system architecture landscapes, recognizing gaps between current and desired states, and delivering comprehensive solutions.

• Proven experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs.

• Competence in documenting business processes and wireframing system designs using process flow diagram tools, UML, and sequence diagrams.

• Excellent presentation, written, and verbal communication skills.

• Ability to collaborate across diverse stakeholder roles and organizational levels.

• Experience qualifying large-scale/enterprise implementations involving multiple workstreams.

• Willingness to travel up to 50% of the time.

• A Bachelor’s degree in Technology, Engineering, or a related quantitative field is preferred; equivalent demonstrable work experience may be considered in lieu of a degree.

• Proven track record of delivering high-value business outcomes using an agile approach.

• Documented success in leading customer and/or partner success stories.

• Relevant Salesforce certifications and accreditations are advantageous.

• Consulting experience is highly recommended.

🏝️ Benefits

• Time-off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Incentive compensation may be available for certain roles.

• Equity may be available for certain roles.