Senior Solution Architect – Data 360

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Act as a strategic and trusted advisor for clients in the PACE (Product, Automotive, Consumer, Energy) sectors, utilizing extensive knowledge of Data 360.

• Assist both customers and colleagues in evaluating and implementing emerging technologies that enhance business value.

• Guide agents to achieve successful delivery outcomes.

• Collaborate with client organizations to teach complex concepts and apply innovative, prescriptive thinking.

• Identify and proactively address risk areas to ensure complete resolution.

• Manage customer expectations and negotiate solutions for complex issues involving customers and third-party partners.

• Review and amend project/program direction, approaches, and essential artifacts.

• Propel program vision and provide advice on project strategies, including technologies like the Salesforce platform.

• Lead workstreams within intricate enterprise customer engagements.

• Serve as a hands-on advisor, connecting with both technical and business stakeholders, including C-suite executives.

• Analyze requirements, information, issues, and challenges to develop comprehensive solutions and address root causes.

• Co-create solution visions, oversee execution, and secure customer acceptance of delivered solutions.

⛳️ Requirements

• Significant experience in configuring and customizing Data 360.

• Capability to drive agentic delivery, with experience in AI toolchains (e.g., Claude, Cursor, Elements Cloud, etc.).

• Expert-level experience in defining system architecture landscapes, identifying gaps between current and desired end-states, and delivering comprehensive solutions.

• Experience in leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs.

• Proficient in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc.

• Strong presentation abilities.

• Excellent written and verbal communication skills.

• Ability to quickly learn and leverage new concepts, business models, and technologies.

• Experience in customer qualification for large-scale/enterprise implementations with multiple work streams.

• Ability to communicate effectively with individuals in diverse roles.

• Resourceful and innovative in problem-solving.

• Willingness to travel up to 50%.

• Bachelor’s degree (or foreign equivalent) in Technology, Engineering, or a related quantitative field, or equivalent demonstrable work experience in lieu of a degree.

• Proven track record of delivering high-value business outcomes using an agile methodology.

• Established success in leading customer and/or partner success stories.

• Relevant Salesforce certifications and accreditations.

• Consulting experience is highly recommended.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Reasonable accommodations during the application or recruitment process.