Senior Solution Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and execute intricate software solutions tailored to the needs of the organization and its clients.

• Facilitate scoping and discovery meetings with sales and client teams.

• Collaborate with clients to architect solutions, suggest best practices, and offer solution recommendations.

• Draft Statements of Work and proposed solutions that encompass requirements, deliverables, schedules, tasks, and pricing.

• Collaborate with product, implementation, and sales teams to identify challenges, bridge gaps, and enhance SOWs and the SOW process.

• Develop extensive product knowledge and pinpoint product gaps for future roadmap consideration.

• Assist in prioritizing products and features based on client requirements.

• Convert client needs and program features into actionable insights for internal stakeholders.

• Ensure that client objectives align with Talkdesk’s product offerings and implementation methodologies.

• Establish departmental methodologies and tools aimed at enhancing quality and efficiency.

• Discover process enhancements and technical solutions.

• Offer technical guidance and mentorship to junior architects and engineers.

⛳️ Requirements

• 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience within a SaaS environment.

• Familiarity with CX, CCaaS, and/or UCaaS solutions.

• Software implementation or coding experience is advantageous.

• Knowledge of creating and managing Web Services (REST/SOAP/WSDL).

• Demonstrated success in managing and delivering IT projects for enterprise-level clients.

• Ability to convey technical concepts to individuals from diverse backgrounds and skill levels.

• A genuine passion for assisting people in problem-solving and an understanding of evolving technology.

• Exceptional verbal and written communication skills with a keen attention to detail.

• A mature demeanor and positive attitude, exercising discretion and sensitivity in client interactions.

• Capability to work collaboratively in a dynamic startup environment.

• Experience with Salesforce and other CRM systems is preferred.

🏝️ Benefits

• Equity long-term incentives may be available depending on the level and role.

• Short-term bonuses or commissions may be offered based on the level and role.

• Medical, Dental, Vision, Life, and Disability Insurance.

• Employee Assistance Program (EAP).

• 401(k) plan.

• Uncapped paid time off program available for exempt employees.

• Accrual-based paid time off program available for non-exempt employees.

• 14 paid holidays each year.

• Paid sick leave for non-exempt employees, adhering to accrual standards.