Senior Solution Architect

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the complete solution design for intricate campaign management projects, which include multi-channel Canvas orchestrations, advanced segmentation, and lifecycle program architecture.

• Develop and implement sophisticated Braze functionalities, such as Catalogs, Connected Content, Liquid looping and conditional logic, Segment Extensions, Event Property Segmentation, and In-App Games.

• Take ownership of the data model design for custom attributes, events, and purchase tracking, ensuring it is optimized for usability, performance, and scalability.

• Construct and troubleshoot API integrations, webhook implementations, Data Transformations, and CDI connections.

• Lead the requirements gathering process and produce solution design documentation, including technical design diagrams.

• Create comprehensive end-user guides.

• Tailor Stitch's solutioning methodology to fit client constraints and document any deviations from the standard approach.

• Be prepared to travel up to 20% for client meetings, workshops, and on-site engagements.

• Simplify complex technical concepts into accessible business language and lead client discussions.

• Foster relationships across various levels within client organizations and act as a trusted advisor.

• Offer strong recommendations, anticipate client needs, and address non-standard issues effectively.

• Manage project scope, assertively push back when necessary, and take ownership of outcomes.

⛳️ Requirements

• Braze Certified Developer and Braze Certified Technical Marketing Expert, or a demonstrable equivalent with the ability to achieve certification swiftly.

• Advanced mastery of Braze, including Segment Extensions, Event Property Segmentation, Query Builder, Custom Reporting, In-App Games, Data Transformations, CDI, Message Extras, workspace and Team configurations, and Tagging.

• Proficient in Liquid: personalization, looping, object attribute segmentation, Connected Content calls, AI generator, and personalization tools.

• Experience in creating and modifying JSON payloads for client-specific use cases.

• Skills in API testing and troubleshooting using Postman and sample calls within Braze.

• Proficiency in SQL: SELECT and INSERT functions with various JOIN operations.

• Consulting expertise for client Web and Mobile SDK implementations, offering best practices and code samples.

• Capability in user-facing and technical solution design and documentation.

• Knowledge of ingestion methodology design for varied client data environments.

• Comparative understanding of other MarTech platforms for ecosystem advisory roles.

• Ability to translate intricate technical concepts into business-friendly language.

• Proven ability to lead client meetings, set agendas, guide decision-making, and summarize actions effectively.

• Skill in building relationships at multiple organizational levels within client companies.

• Aptitude for offering recommendations and anticipating client requirements.

• Creative problem-solving skills for non-standard challenges and effective scope management.

• Capability to professionally resist client requests that do not align with their objectives.

• Ownership of outcomes and the ability to take initiative in leadership without being prompted.

• 5-9 years of experience in marketing technology consulting or related customer engagement fields.

• Significant background with customer engagement or marketing automation platforms; experience with Braze is essential.

• Proven track record in leading client-facing solution design and requirements gathering processes.

• Experience in client-facing agency or consultancy roles, managing relationships at multiple levels.

• Hands-on experience with integration tools such as Snowflake or Databricks is advantageous.

• A strong passion for AI/ML applications in marketing.

• Legal authorization to work in the United Kingdom without requiring employer visa sponsorship, both currently and in the future.

🏝️ Benefits

• Medical, dental, vision, and life insurance coverage.

• 401k plan with company matching contributions.

• Flexible paid time off (PTO) policy.

• Monthly technology stipend.

• Paid parental leave.

• Support for mental well-being.