Senior Solution Architect

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with customer executives to pinpoint challenges and opportunities, transforming them into ServiceNow solutions.

• Assist customers, colleagues, and partners in grasping the Now Platform and future-of-work possibilities.

• Spearhead architecture and design initiatives for IT Transformation, Digital Products/Services, PaaS, Enterprise Service Management, and specialized industry solutions.

• Comprehend customer business strategies and convey how ServiceNow delivers organizational value within both current and prospective technology environments.

• Articulate ServiceNow platform architecture across various organizational tiers.

• Utilize architecture development methodologies, modeling techniques, and integration architecture patterns.

• Engage with Enterprise Architects, Domain Architects, Directors, VPs, and CXOs throughout the customer journey.

• Provide thought leadership and collaborate with internal ServiceNow business units.

• Develop and contribute to best practices, white papers, workshops, and training sessions.

⛳️ Requirements

• Experience in leveraging or critically analyzing the integration of AI into work processes, decision-making, or problem-solving.

• Proven ability to build business relationships and simplify complex concepts into persuasive customer proposals.

• Creative thinking and outstanding problem-solving capabilities.

• A minimum of 15 years of demonstrated success in influencing senior technology leaders in pre-sales, customer, or delivery-focused roles.

• Experience in leading diverse teams towards ambitious goals while utilizing organizational networks.

• Proven track record of employing Human Centered Design techniques.

• Expertise in designing, implementing, and managing advanced architectures within an application domain while integrating various systems or platforms.

• Demonstrated success in Enterprise Architecture or Application Architecture within a software vendor, large enterprise, or professional services setting.

• Familiarity with Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, and TMForum.

• Knowledge of cloud-based architectural principles, including SaaS, PaaS, multi-tenancy, and automation.

• Experience across application, data, DevOps, AI/ML, integration, big data, mobility, and analytics sectors.

• Proven experience presenting architectural concepts, designs, and objectives to technology leaders and partners.

🏝️ Benefits

• Equity (when applicable)

• Variable/incentive compensation

• Health plans

• Flexible spending accounts

• Employee Stock Purchase Plan (ESPP)

• Matching donations

• Flexible time away plan

• Family leave programs

• Flexible or remote work persona