Senior Software QA Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and enhance application workflows, feature designs, and testing protocols independently.

• Assess QA and testing software solutions, introducing innovative tools to the team.

• Provide support for core IT systems and services at Stanford Medicine.

• Oversee software design, functionality, performance, log reviews, automated alerts, performance metrics, and service metrics.

• Develop and manage application-specific workflows for handling customer requests, resource provisioning, and tracking workflow progress.

• Champion Agile best practices while serving as the product owner for selected applications.

• Present data service analytics, issue reports, and application performance metrics to leadership.

• Offer tier-2 and tier-3 support for IT system incidents.

• Assist junior team members with application incidents, maintenance tasks, and enhancement requests.

• Coordinate application support with other IT teams and engage frequently with clients.

• Train and mentor junior staff members and contractors.

• Act as a technology subject matter expert, effectively communicating technical concepts across teams.

• Manage medium- to high-complexity issues, facilitating resolution between customers and support staff.

• Troubleshoot customer issues and provide technical solutions.

• Maintain current technical project documentation.

• Investigate complex or controversial issues, developing solution options that outline risks, benefits, costs, and consequences.

• Lead team and cross-team meetings while maintaining meeting records.

• Utilize visual thinking, workshops, personas, stories, journeys, maps, experiments, and prototypes to enhance user experiences.

• Document design decisions and collaborate with business and development teams to address implementation issues and ensure quality.

⛳️ Requirements

• BA/BS in information technology or a business-related field from an accredited college or university.

• A minimum of five (5) years of relevant work experience.

• Strong knowledge of internet/web tools, software development, scripting languages, and database design and utilization.

• Proficient understanding of HTML, JavaScript, and Cascading Style Sheets (CSS).

• Solid understanding of SQL, relational design, normalization, and NoSQL databases.

• Exceptional logical processing skills with the ability to systematically identify points of failure in complex systems.

• Strong shell scripting abilities.

• Knowledge of the Software Development Life Cycle (SDLC).

• Capability to work independently with minimal supervision.

• Skill to manage multiple overlapping projects.

• Ability to analyze data, draw conclusions, and interpret results.

• Proficiency in identifying risks and issues.

• Capacity to collaborate and build consensus with stakeholders.

• Understanding and adherence to operational standards, policies, and procedures.

🏝️ Benefits

• Comprehensive health insurance packages.

• Flexible work schedules and remote work options.

• Opportunities for professional development and continuous learning.

• Engaging and collaborative work environment.

• Competitive salary and performance-based incentives.