Senior Software Engineer, Virtual Care Platform

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary engineering contact for addressing production and support issues during business hours.

• Assess issues based on their impact on patients.

• Identify and resolve bugs within the Django codebase and related services.

• Perform safe live edits on production data for billing, coverage, eligibility, and invoicing concerns.

• Take ownership of and enhance the admin portal and internal tools.

• Create documentation, runbooks, and diagnostic tools to facilitate Support self-service.

• Collaborate with Support, Clinical Operations, Implementations, and Engineering teams to implement permanent solutions.

• Monitor and analyze recurring issues related to eligibility, coverage, billing, and clinical integrations.

• Keep track of operational health metrics.

• Spearhead the Kafka-based AWS MSK Event Bus initiative utilizing CloudEvents and Python.

• Integrate the Event Bus library, establish event contracts, and promote its usage.

• Leverage AI coding tools such as GitHub Copilot, Cursor, or Claude for analysis, data corrections, and code review.

⛳️ Requirements

• A minimum of 5 years of professional software engineering experience, functioning at a senior level with a history of managing production systems comprehensively.

• Extensive hands-on expertise in Python and Django.

• Familiarity with Django REST Framework APIs, Celery for asynchronous task processing, complex ORM queries, and multiple database management.

• Demonstrated skills in debugging and troubleshooting production environments.

• Experience with relational databases (MySQL and/or PostgreSQL), including query writing, optimization, and an understanding of multi-database routing.

• Background in operating production SaaS applications, preferably multi-tenant.

• Strong written communication skills for creating documentation, runbooks, and facilitating cross-functional collaboration.

• Ability to operate independently as a self-directed owner.

• Proficiency in utilizing AI development tools.

• Bonus: Experience in healthcare or regulated domains, knowledge of PHI/HIPAA, Apache Kafka, AWS MSK, event-driven architectures, healthcare billing/RCM, HL7/FHIR, HIE platforms, ElasticSearch, Redis, RabbitMQ, Celery, e-prescribing, lab integrations, TypeScript, Docker, Kubernetes, AWS infrastructure, CI/CD, and production support/reliability roles.

🏝️ Benefits

• Target annual bonus.

• Comprehensive employee benefits for Fabric's Canadian team.