Senior Software Engineer – ITSM, Service Catalog, Integration

This is a fully remote position, open to applicants in India.

📋 Description

• Lead, mentor, and coach a team of Software Engineers.

• Design and develop professional services projects for clients.

• Implement and create customizations in ServiceNow based on both functional and technical specifications.

• Utilize best practices and adhere to internal coding standards on large and intricate projects.

• Collaborate with end-users and key stakeholders to gather requirements for ITSM, Service Catalog, and integrations.

• Customize ServiceNow applications and facilitate the deployment of new features and modules.

• Configure application user interfaces, workflows, and business logic.

• Set up ServiceNow integrations with other applications using REST and SOAP protocols.

• Assist customers in comprehending technical solutions for their business needs.

• Collect environmental data from technical subject matter experts to support service mapping and event management tasks.

• Reflect and verify impact assessment rules within service maps.

• Engage in user acceptance testing of maps, impact rules, and event management tasks.

• Promote update sets and data across relevant ServiceNow environments.

• Address and resolve associated production incidents.

• Collaborate with the existing ServiceNow technical lead to ensure consistent shared practices.

• Maintain operational documentation and standard operating procedures (SOPs).

⛳️ Requirements

• Over 5 years of experience in supporting the implementation, administration, configuration, and/or development of ServiceNow across two or more capabilities.

• Extensive experience with Service Catalog functionalities.

• Experience integrating ServiceNow with other systems/platforms utilizing middleware servers and cloud-to-cloud solutions.

• Proficient in Web Services Integration, including both SOAP and REST.

• Experience with automated, bi-directional integrations between different systems.

• Familiarity with data extraction technologies such as JDBC and ODBC, or ETL integrations.

• Proven track record of implementing ServiceNow ITSM, Service Catalog, and Workflows to fulfill business requirements.

• Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.

• Ability to create technical design and user documentation.

• A four-year undergraduate degree in Computer Science, Computer Engineering, or Information Systems, or equivalent demonstrated work experience.

• Eagerness and capability to pursue continued education within the ServiceNow platform and beyond.

• Ability to complete ServiceNow competency certifications and module accreditations.

• Preferred certifications include ITIL Foundation; ServiceNow CSA and CAD.

🏝️ Benefits

• Official ServiceNow training and support to help achieve multiple certifications.

• Opportunities for ServiceNow competency certifications and module accreditations.

• An equal opportunity and affirmative action workplace.

• Reasonable workplace accommodations for individuals with disabilities.