Senior Software Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Design, develop, and deliver AI-enhanced product features across the Biggy platform.

• Take ownership of features from the identification of customer challenges and crafting solutions through to technical decision-making, implementation, validation, launch, issue resolution, and iteration.

• Create production-quality backend services, APIs, web applications, workflow systems, AI agents, enterprise integrations, and automation platforms.

• Architect and implement AI-native functionalities utilizing LLMs, prompting, tool invocation, agent orchestration, RAG, vector search, knowledge graphs, embeddings, and enterprise data.

• Employ AI coding platforms like Cursor and Claude Code in daily development tasks.

• Write prompts for development, debugging, product behavior, agent execution, data extraction, reasoning workflows, and customer-facing AI interactions.

• Collaborate directly with customers, GTM, product, and engineering teams to pinpoint valuable issues and translate them into product functionalities.

• Balance trade-offs among speed, quality, reliability, cost, latency, scalability, and customer impact.

• Quickly and transparently address bugs, regressions, and issues affecting customers.

• Engage in paired development, design discussions, code reviews, debugging, and technical debates.

• Share best practices and enhance team tools and processes.

• Influence the strategic roadmap and technical decisions that affect Biggy’s customer experience.

• Develop AI capabilities that assist enterprise IT Operations teams in understanding and investigating incidents, preventing outages, automating workflows, and making operational decisions.

⛳️ Requirements

• Strong fundamentals in software engineering across backend, full-stack, distributed systems, APIs, or product engineering.

• Practical experience in creating AI-enabled product functionalities with LLMs, RAG, vector databases, embeddings, agents, workflow automation, knowledge systems, or similar technologies.

• High level of initiative and ability to make progress independently.

• Extreme ownership regarding outcomes, customer impact, reliability, and commitment to follow-through.

• Capability to ship, learn, and iterate rapidly while upholding sound engineering principles.

• Curiosity about customers and comfort in utilizing customer feedback to influence priorities.

• Strong product judgment focused on delivering meaningful customer value.

• Proficient prompting skills, including prompt iteration, context design, tool-use instructions, structured outputs, and failure-mode analysis.

• High proficiency with contemporary AI development tools such as Cursor, Claude Code, ChatGPT, or equivalent platforms.

• Ability to design and construct secure enterprise agent systems that reason, retrieve context, call tools, execute actions, and manage errors.

• Capability to challenge weak ideas directly while remaining considerate, collaborative, and humble.

• Adaptability to uncertainty, shifting priorities, incomplete requirements, and rapid iteration cycles.

• Enthusiasm for applying AI to real-world enterprise IT Operations challenges.

• Visa sponsorship is not available for this position.

• Technical familiarity may encompass TypeScript / Node.js, React / Next.js, Slack and Microsoft Teams applications, agent workflow engines, RAG pipelines, vector databases, embeddings, knowledge graphs, prompt engineering, ServiceNow, ITSM, monitoring, alerting, incident management integrations, data ingestion, S3, SQS, Lambda, AWS, authentication, authorization, OAuth, SSO, API keys, and RBAC.

🏝️ Benefits

• Competitive equity.

• Remote-first work environment.

• Generous paid time off (PTO) where you earn approximately 25 days per calendar year.

• Eight (8) paid holidays throughout the year.

• Comprehensive health benefits with BigPanda covering your premiums for private insurance.

• UK Pension Scheme through NEST.

• #PandaParent support with fully paid leave options.

• Family planning and fertility benefits.

• Financial planning services.

• Employee learning and development budget.

• Values-based recognition (quarterly and annually).

• Social community and ERG programs.

• Flexible work environment along with a work-from-home stipend to support remote work arrangements.

• Values-driven culture.

• Competitive cash compensation.

• Supportive, collaborative, and innovative atmosphere.

• Opportunities for career development.