Senior Software Engineer – AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with end-users, IT teams, and key stakeholders to collect systems requirements.

• Design, develop, and implement AI-driven applications and workflows on the ServiceNow platform.

• Incorporate machine learning, natural language processing, and predictive analytics solutions into ServiceNow modules such as ITSM, ITOM, CSM, and HRSD.

• Oversee application development, which includes design, coding, debugging, testing, troubleshooting, and documentation of systems.

• Write comprehensive programs and conduct application testing and debugging.

• Create tailored or product-based solutions utilizing ServiceNow applications.

• Configure REST/SOAP integrations between ServiceNow and other applications.

• Reflect impact assessment rules within service maps and validate them with technical subject matter experts and stakeholders.

• Participate in user acceptance testing for maps, impact rules, and event management tasks.

• Promote update sets and data across relevant ServiceNow environments.

• Address production incidents related to this scope.

• Collaborate with the existing ServiceNow technical lead for map/event work to ensure consistent methodologies and shared patterns.

⛳️ Requirements

• A minimum of 3 years’ experience in supporting the implementation, administration, configuration, and/or development of ServiceNow across two or more capabilities (e.g., ITSM, ITOM).

• Extensive experience with ServiceNow's AI and automation features, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.

• Practical experience in implementing and optimizing Now Assist functionalities.

• Experience in integrating ServiceNow with other systems using mid servers and cloud-to-cloud integrations.

• Familiarity with Web Services Integration, including SOAP and REST.

• Experience with bi-directional, automated integrations between systems.

• Knowledge of data extraction technologies such as JDBC and ODBC or ETL integrations.

• Demonstrated experience in implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.

• Proficiency in ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and custom scripting.

• Capability to excel in strategic planning, resource allocation, production methods, and coordination of people and resources.

• Ability to quickly adapt in a dynamic environment.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or a related field.

• Willingness and ability to pursue ongoing education within the ServiceNow platform and beyond.

• Expected to achieve ServiceNow competency certifications and module accreditations.

• Preferred certifications include: ITIL Foundation; ServiceNow CSA and CAD.

🏝️ Benefits

• Official ServiceNow training.

• Opportunity to obtain multiple ServiceNow certifications.

• Support and guidance on various projects.

• A diverse and inclusive workplace.

• Equal opportunity workplace and affirmative action employer.

• Support for disability accommodations.