Senior Site Reliability Engineer, SRE

This is a fully remote position, open to applicants in Costa Rica, +3 more countries.

📋 Description

• Work in partnership with development teams to create and implement monitoring, alerting systems, dashboards, and APM instrumentation for various applications and services.

• Take a leadership role in the implementation, configuration, and enhancement of Application Performance Monitoring (APM) solutions.

• Utilize observability best practices through Azure Monitor, Application Insights, New Relic, and Log Analytics (KQL).

• Facilitate code-level instrumentation, distributed tracing, and structured logging to boost application visibility and reliability.

• Create and maintain monitoring dashboards at the application level along with operational health metrics.

• Establish and execute Service Level Indicators (SLIs), Service Level Objectives (SLOs), and alerting strategies centered around latency, error rates, traffic, and resource saturation.

• Persistently enhance monitoring and alerting processes by leveraging production insights and lessons learned from incidents.

• Engage in production readiness assessments, identifying operational risks, observability deficiencies, and possible failure scenarios prior to deployment.

• Assist in incident analysis and post-incident enhancements through improved telemetry and monitoring practices.

• Collaborate with engineering teams to ensure that applications are dependable, scalable, and ready for production.

⛳️ Requirements

• Over 5 years of experience in Site Reliability Engineering, Cloud Operations, or similar roles.

• A minimum of 1 year of hands-on experience with DBT, Databricks, and SQL is essential.

• Significant experience in supporting and managing applications within Microsoft Azure IaaS environments.

• Practical experience in application observability, monitoring, and reliability engineering methods.

• Required experience with DBT, Databricks, and SQL (at least 1 year).

• Experience with the implementation and management of APM solutions like Application Insights, New Relic, or comparable platforms.

• Proficient in designing dashboards and monitoring solutions utilizing Azure Monitor, Application Insights, and Log Analytics (KQL).

• Familiar with CI/CD environments such as Azure DevOps and GitHub Actions.

• Strong understanding of cloud-native architectures and distributed application systems.

• A practical SRE mindset with experience in incident analysis, root cause investigation, and proactive problem prevention.

• Excellent verbal and written communication skills in English, capable of effective collaboration with global teams.

• Preferred: Experience with scripting and automation using PowerShell and/or Bash.

• Preferred: Knowledge of scalability, availability, and resilience patterns in contemporary cloud environments.

• Preferred: Experience in driving production readiness and operational excellence initiatives.

• Preferred: Familiarity with reliability engineering best practices in enterprise-scale settings.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Collaborative and inclusive company culture.

• Competitive salary and performance-based bonuses.