Senior ServiceNow Developer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Develop, configure, and enhance the ServiceNow platform, which includes custom applications, workflows, integrations, scripting, and automation.

• Support and spearhead the expansion of ServiceNow capabilities across ITSM and IRM modules.

• Contribute to shaping the platform roadmap and future architecture.

• Collect requirements, prioritize enhancements, and deliver scalable solutions that align with ITIL practices and organizational governance.

• Ensure the platform's reliability, security, and performance through code reviews, testing, troubleshooting, governance, and monitoring.

• Identify opportunities for automation, process improvement, and service optimization.

• Assist with upgrades, release management, documentation, service continuity, and operational support.

• Provide technical expertise and translate business requirements into effective solutions.

• Establish development standards, best practices, and governance frameworks.

⛳️ Requirements

• Minimum of 4 years of experience working with ServiceNow, encompassing ITSM, IRM, or related platform capabilities.

• At least 2 years of practical ServiceNow development experience, which includes scripting, workflow development, integrations, and platform customization.

• Proven experience in delivering ServiceNow enhancements and projects within an enterprise or complex operational setting.

• Strong knowledge of ITIL principles and best practices in service management.

• Excellent analytical and problem-solving abilities.

• Outstanding stakeholder engagement, communication, and interpersonal skills.

• A proactive, self-motivated, and detail-oriented mindset.

• Relevant tertiary qualifications or equivalent industry experience.

• Current ServiceNow Certified System Administrator (CSA) certification is mandatory.

• Additional certifications such as Certified Application Developer (CAD), ITSM, IRM, or other ServiceNow specializations are highly valued.

• Australian citizenship is required.

• Must be eligible to obtain and maintain an appropriate Defence security clearance.

• Successful completion of pre-employment police checks and, depending on the role type, medical checks is necessary.

🏝️ Benefits

• Competitive remuneration package plus superannuation, annual bonus, and private medical insurance.

• Role location is open across Australia with flexible working arrangements.

• Annual performance review process.

• Fitness Passport discount – Access to a network of gyms across Australia starting from $15 per week.

• Employee discounts available with various affiliates (Travel, Car hire, Technology, Medical Insurance).

• Enhanced Paid Parental Leave policy.

• Veterans leave options.

• Novated Lease options available.

• Opportunities for personal and professional training development.

• Sonder – Wellbeing & Support Partner services available.