Senior ServiceNow Developer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Design, configure, and enhance the ServiceNow platform, encompassing custom applications, workflows, integrations, scripting, and automation.

• Lead and assist in the expansion of ServiceNow functionalities across ITSM and IRM modules.

• Define the platform roadmap and future architectural vision.

• Collect requirements, prioritize enhancements, and deliver scalable solutions in accordance with ITIL and governance standards.

• Ensure the platform's reliability, security, and performance through code reviews, testing, troubleshooting, governance, and monitoring.

• Identify opportunities for automation, process improvement, and service optimization.

• Assist with upgrades, release management, documentation, service continuity, and operational support.

• Offer technical guidance and convert business requirements into effective solutions.

• Establish development standards, best practices, and governance frameworks.

⛳️ Requirements

• Over 4 years of experience working with ServiceNow, including ITSM, IRM, or similar platform capabilities.

• At least 2 years of hands-on ServiceNow development experience, including scripting, workflow creation, integrations, and platform customization.

• Experience in delivering ServiceNow enhancements and projects within an enterprise or complex operational setting.

• Strong comprehension of ITIL principles and service management best practices.

• Excellent analytical and problem-solving abilities.

• Outstanding stakeholder engagement, communication, and interpersonal skills.

• A proactive, self-driven, and detail-oriented mindset.

• Relevant tertiary qualifications or equivalent industry experience.

• Current ServiceNow Certified System Administrator (CSA) certification is mandatory.

• Certifications such as Certified Application Developer (CAD), ITSM, IRM, or other ServiceNow specializations are highly valued.

• Australian citizenship and eligibility to obtain and maintain a suitable Defence security clearance.

• Completion of pre-employment police and, depending on the role, medical checks.

🏝️ Benefits

• Competitive salary + superannuation + annual bonus + private health insurance.

• Flexible working arrangements.

• Annual performance review process.

• Fitness Passport discount – Access to a network of gyms across Australia from $15 per week.

• Employee discounts with various affiliates (Travel, Car hire, Technology, Medical Insurance).

• Enhanced Paid Parental Leave.

• Veterans leave.

• Novated Lease options.

• Opportunities for personal and professional training development.

• Sonder – Wellbeing & Support Partner.