Senior ServiceNow Developer

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Design, implement, and manage ServiceNow infrastructure along with associated APIs for customer applications hosted in an AWS cloud environment.

• Develop and oversee intricate ServiceNow roles and permissions to uphold data integrity and security.

• Utilize Foreman, GitLab, and Selenium for the deployment, upgrading, and maintenance of platform modifications.

• Structure and sustain Identity and Access Management (IdAM), Active Directory, and LDAP resources that are integrated with ServiceNow.

• Operate within complex, contemporary cloud architectures.

• Produce and revise technical documentation, user manuals, how-to guides, and infrastructure schematics.

• Prepare technical presentations aimed at government stakeholders and senior leadership.

• Collaborate with subject matter experts and DevSecOps teams.

• Create automated testing strategies.

• Provide support for both Linux and Windows infrastructure.

• Engage with both technical and non-technical stakeholders, management, and clients.

• Employ troubleshooting and problem-solving abilities.

• Execute configuration management and testing rigorously.

• Play an integral role in an Agile Scrum development team.

⛳️ Requirements

• 5–10+ years of relevant experience in software development, ServiceNow, or IT.

• Bachelor's, Master's, or MBA in a related discipline such as Computer Science, Engineering, Information Technology, or STEM.

• Proficiency in ServiceNow, particularly with CI/CD, test automation, and/or DevSecOps methodologies.

• Strong administrative and engineering discipline.

• Experience in verifying and validating ServiceNow and integrated systems, including end-to-end and regression testing.

• Exceptional troubleshooting and solution design capabilities.

• Familiarity with cloud architecture and system design; AWS preferred, Azure acceptable.

• Excellent skills in technical documentation.

• Understanding of Agile methodologies.

• Capability to accurately break down tasks into Jira stories.

• Familiarity with Foreman, Terraform, Jenkins, and GitLab.

• Experience in Selenium and development of automated test plans for security and functional requirements.

• Knowledge of customer security requirements and processes.

• Experience in maintaining and supporting ServiceNow components.

• Familiarity with ServiceNow Discovery, Flow Designer, and Software Asset Management (SAM).

• Experience with DevSecOps testing methodologies.

• Strong comprehension of Active Directory and LDAP.

• In-depth understanding of security requirements in secure environments.

• Experience in configuring Grafana and Splunk with ServiceNow.

• Possession of Secret Clearance.

• U.S. Citizenship is required.

🏝️ Benefits

• Highly competitive compensation.

• Comprehensive health benefits package.

• 401K retirement plan.

• People Partners support for personal and professional needs.

• Wellness resources available through the healthcare provider.

• Company-sponsored continuing education program.

• Generous paid time off.

• 11 paid holidays each year.

• Flexible work options.

• Opportunities for philanthropy, volunteering, and charitable involvement.

• Weekly corporate office happy hour.

• Café snacks and coffee available.

• Collaborative office environment with conference rooms.

• SkillBridge Program.