Senior ServiceNow Developer

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Develop and tailor ServiceNow applications, encompassing ITSM modules such as Incident, Problem, and Change Management.

• Design Business Rules, Script Includes, and various custom scripts to streamline processes and fulfill business requirements.

• Connect ServiceNow with other systems utilizing REST, SOAP, and web services.

• Conduct user and role management, system maintenance, and health assessments.

• Modify user interfaces, forms, and workflows to enhance usability.

• Deliver end-user support and troubleshoot integrated processes and platform functionalities.

• Define and produce reports, dashboards, and data analysis products in collaboration with end users, stakeholders, and management.

• Engage in technical process reviews, postmortems, and ongoing process enhancements.

• Maintain current ServiceNow and industry certifications while pursuing additional credentials.

⛳️ Requirements

• Technical training, certifications, or a degree in a relevant field.

• A minimum of 3 years of relevant experience.

• Proven experience in developing and customizing ServiceNow applications and ITSM modules.

• Familiarity with SOAP, REST, and web services, including the creation and consumption of these services.

• Proficient scripting skills in at least one programming language, preferably JavaScript.

• Experience with Import Sets, Transform Maps, and the CMDB.

• Ability to assess requirements, troubleshoot issues, and devise technical solutions.

• Knowledge of Agile software testing from smoke testing through to integration testing and production deployment.

• Capability to identify, understand, document, and develop functionality in alignment with customer value streams.

• Strong organizational and time management skills in a fast-paced software development environment.

• Quick learner with the ability to adapt to new technologies.

• Effective communication skills for collaboration with both technical and non-technical stakeholders.

• Strong analytical, problem-solving, and debugging abilities.

• Capacity to drive methodological changes, manage customer deliverables, and resolve process challenges.

• Competence to communicate as a technical authority and contribute to proposals and technical specifications.

• Ability to lead Scrum demonstrations, work groups, and team initiatives.

• Proficient in collaborating with and influencing stakeholders, mentoring junior team members, and supporting staff development.

• ServiceNow Certified Systems Administrator certification is required.

• Must hold an active Top Secret clearance or DOE "Q" Access Authorization.

• US citizenship is mandatory.

🏝️ Benefits

• Comprehensive benefits and wellness programs.

• 401K plan with company matching.

• Competitive salary.

• Paid time off.

• AI-enhanced career tool identifying career progression and learning opportunities.

• Internal mobility team dedicated to supporting career aspirations.

• Full-flex work week options.

• Medical plan choices, including options with Health Savings Accounts.

• Dental plan choices.

• Vision insurance.

• Leave options including vacation, sick, personal, holiday, parental, military, bereavement, and jury duty.

• 15 days of paid leave annually for new employees, prorated based on the hire date.

• 10 paid holidays each year.

• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.

• Short- and long-term disability insurance.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• A culture of innovation recognized with awards.

• A workplace that is friendly to military personnel.