Senior ServiceNow Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and tailor ServiceNow applications, including ITSM modules such as Incident, Problem, and Change Management.

• Design Business Rules and Script Includes to streamline processes and fulfill business needs.

• Connect ServiceNow with other platforms utilizing REST, SOAP, and associated technologies.

• Handle user and role management, perform system upkeep, and conduct health assessments.

• Modify user interfaces, forms, and workflows to enhance user experience.

• Offer end-user assistance and resolve issues related to integrated processes and platform functionality.

• Define and generate reports, dashboards, and data analysis tools in collaboration with end users, stakeholders, and management.

• Engage in technical process evaluations, postmortems, and ongoing process enhancement.

• Keep up-to-date with current ServiceNow and industry certifications while pursuing additional credentials.

• Contribute to essential government projects and technical documentation.

• Travel is limited to less than 10%.

⛳️ Requirements

• Technical training, certifications, or a degree in a relevant field.

• A minimum of 3 years of related experience.

• Proven experience in developing and customizing ServiceNow applications and ITSM modules.

• Familiarity with SOAP, REST, web services, and both creating and utilizing integrations.

• Proficiency in at least one scripting language, preferably JavaScript.

• Knowledge of Import Sets, Transform Maps, and CMDB.

• Capability to analyze requirements, troubleshoot problems, and devise technical solutions.

• Understanding of Agile software testing methodologies from smoke testing through integration and production deployment.

• Ability to document and create functionalities that align with customer value streams.

• Strong organizational and time management skills within a fast-paced software development environment.

• Quick adaptability to new technologies.

• Effective communication skills with both technical and non-technical stakeholders.

• Strong analytical, problem-solving, and debugging abilities.

• Competence in driving methodology changes, managing customer deliverables, and resolving process-related issues.

• Capability to act as a technical authority and contribute to proposals and technical specifications.

• Ability to lead Scrum demos, workgroups, and team initiatives.

• Skill in collaborating with and influencing stakeholders, mentoring junior team members, and aiding staff development.

• ServiceNow Certified Systems Administrator certification is required.

• Must hold an active Top Secret clearance or DOE Q Access Authorization.

• US citizenship is mandatory.

🏝️ Benefits

• Comprehensive medical plan options, including those with Health Savings Accounts.

• Options for dental coverage.

• Vision plan availability.

• 401(k) plan with company matching contributions.

• Flexible work weeks where feasible.

• Paid time off, encompassing vacation, sick leave, personal days, holidays, parental leave, military leave, bereavement leave, and jury duty leave.

• Typically, 15 days of paid leave each calendar year.

• 10 paid holidays annually.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• AI-driven career tool that identifies career advancement steps and learning opportunities.

• Internal mobility support team.

• A recognized culture of innovation and a military-friendly workplace.