Senior Service Quality Program Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the project management of global sales readiness initiatives, formulating plans and timelines, ensuring milestone achievements, and proactively identifying, communicating, and addressing project risks.

• Develop and implement communication strategies for sales readiness.

• Manage the team’s microsites, including their type, branding, and ensuring content is up to date.

• Construct and publish a dashboard to track program success, measuring progress, identifying shortcomings, and devising improvement strategies.

• Provide logistical coordination and support for learning initiatives such as offsites, summits, and kick-off events.

• Identify opportunities for synergy and leverage within global sales readiness.

• Assume responsibility for extensive work tracks.

⛳️ Requirements

• Minimum of 6 years of project management experience.

• At least 6 years in a sales closing position, sales readiness, learning and development, or management consulting.

• Bachelor’s degree required.

• PMP certification is preferred.

• A preference for an analytical approach to assess the business impact of sales readiness programs.

• Experience in leading multiple projects and meeting deadlines with minimal supervision is preferred.

• Strong executive presence, with the capability to set clear expectations and hold colleagues accountable for their commitments, is preferred.

• Familiarity with an LMS and SharePoint is preferred.

🏝️ Benefits

• Group Medical

• Dental

• Vision

• Life insurance

• Retirement Savings Program

• W2 employment

• 40 hours/week

• Remote work / telecommuting 100% of the time