Senior Service Delivery Coordinator

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Oversee the delivery of operational services and guarantee compliance with service level agreements (SLAs)

• Direct activities related to incident, problem, change, and capacity management

• Facilitate service reviews and generate performance reports

• Lead operational meetings and coordinate recovery efforts

• Track operational key performance indicators (KPIs) and promote ongoing service enhancements

• Manage interdependencies among various service providers and technical teams

• Ensure the accuracy of service documentation and the configuration management database (CMDB)

⛳️ Requirements

• At least 10 years of experience in IT operations or service delivery

• Demonstrated experience in managing large-scale, critical IT services

• Strong leadership skills and capability in stakeholder management

• Experience in environments that utilize ITIL frameworks

• Proficient in communicating with both technical and business stakeholders

• Knowledge of ITIL service management

• Familiarity with ServiceNow or similar IT service management platforms

• Experience in managing SLAs and KPIs

• Skills in operational reporting

• Knowledge of capacity and availability management

• Experience in incident and problem management

• Competence in CMDB management

• Familiarity with monitoring and observability solutions

• Understanding of continuous improvement methodologies

🏝️ Benefits

• Competitive and appealing salary package

• Comprehensive health insurance coverage from the first day

• Meal allowance provided via a restaurant ticket card

• Involvement in significant projects at both national and European levels

• In-house training opportunities

• A broad array of online learning resources

• A collaborative environment with regular celebrations of achievements and milestones