Senior Salesforce Developer – Field Service, Customer Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Design, configure, develop, test, deploy, and maintain Salesforce solutions utilizing Apex, Lightning Web Components, Flow, SOQL, APIs, and the platform's native capabilities.

• Translate business needs into scalable technical designs, workflows, data models, integrations, and user experiences.

• Assess native Salesforce functionalities prior to implementing custom development or third-party applications.

• Ensure that solutions are secure, maintainable, and adhere to best practices in Salesforce development.

• Implement rigorous engineering methodologies, including version control, sandbox management, thorough testing, and efficient release processes.

• Create technical documentation, testing plans, and deployment materials.

• Develop and enhance Salesforce Field Service functionalities, encompassing work orders, service appointments, scheduling, dispatching, service territories, skills, mobile workflows, and preventive maintenance.

• Optimize workflows for field technicians, dispatchers, service coordinators, O&M teams, and users interacting with customers.

• Construct and support Service Cloud solutions for case management, escalations, service history, customer communication, and issue resolution.

• Provision new users, troubleshoot mobile applications, and execute data corrections.

• Develop and enhance the experiences of customers and partners through Experience Cloud.

• Design, support, and maintain integrations between Salesforce and other enterprise systems.

• Assist with data modeling, migration, reconciliation, and data quality initiatives across customer, asset, and service records.

• Troubleshoot production issues, conduct root-cause analysis, and implement sustainable solutions.

• Support release planning, testing, deployment, source control, CI/CD, permissions, and security measures.

• Monitor automations and integrations to help minimize technical debt.

• Collaborate with Field Operations, O&M, Customer Success, Engineering, and Enterprise Systems to gather requirements and deliver solutions.

• Lead or engage in discovery sessions, solution reviews, testing, and implementation planning.

• Identify opportunities to streamline workflows, enhance platform performance, and boost user adoption.

• Communicate technical trade-offs, risks, dependencies, and recommendations to both technical and non-technical stakeholders.

• Stay updated on Salesforce capabilities and suggest relevant platform enhancements.

⛳️ Requirements

• Over 7 years of experience in Salesforce development, configuration, or implementation.

• Extensive hands-on experience with Salesforce Field Service in a complex operational setting.

• Strong background in Service Cloud and the broader Salesforce platform.

• Proficiency in Apex, Lightning Web Components, Flow, SOQL, APIs, data modeling, and Salesforce security.

• Ability to independently analyze unclear requirements, design solutions, and deliver production-ready features.

• Experience in designing and supporting integrations between Salesforce and other enterprise applications.

• Solid understanding of field service processes, including scheduling, dispatch, technician mobility, work execution, service history, and preventive maintenance.

• Experience in supporting Field Operations, O&M, Customer Success, customer support, or other asset-intensive business processes.

• Strong troubleshooting, communication, and stakeholder management skills.

• Capability to function effectively in a fast-paced, cross-functional environment.

• Experience with Experience Cloud and customer or partner portals is preferred.

• Experience with Manufacturing Cloud or Sales Cloud is preferred.

• Familiarity with installed products, asset hierarchies, warranties, service contracts, and fleet maintenance is preferred.

• Relevant Salesforce certifications are preferred.

• Experience in energy, manufacturing, industrial equipment, utilities, or another asset-intensive industry is preferred.

🏝️ Benefits

• Pre-IPO stock options.

• Comprehensive benefits package.

• Flexible remote work options.

• Salary adjusted to align with local market conditions based on employee location.