Senior Salesforce Developer

This is a fully remote position, open to applicants in Brazil, +4 more countries.

📋 Description

• Maintain and support the integrated post-sales support and operations framework established on Salesforce Service Cloud, including case management, knowledge repositories, and agent assistance tools.

• Implement technical improvements for AI-driven Case Summarization, bulk communication/email tools, Omnichannel routing and case orchestration, automated agent feedback synchronization, and enterprise data platform integrations.

• Participate in a Developer Fast-Response Engineer (DFR) role rotation.

• Manage real-time alerts, monitor health KPIs, address operational issues, track incidents, investigate routing and automation failures, and document findings.

• Develop and sustain Salesforce integrations with external platforms, downstream databases, and enterprise data warehouses, specifically Snowflake.

• Engage in weekly Operations Reviews, continuous system monitoring, and documentation updates using tools such as Confluence.

⛳️ Requirements

• Extensive hands-on experience with Apex, Lightning Web Components (LWC), and Salesforce Flows.

• Direct experience in configuring and supporting Salesforce Service Cloud and Omnichannel work-routing architectures.

• Demonstrated success in operational support, incident management, root-cause analysis, and production troubleshooting.

• Practical experience in developing and maintaining Salesforce API integrations with external systems.

• Proficiency in monitoring system health, managing operational incidents, and ensuring platform reliability.

• Salesforce Platform Developer I/II, Service Cloud Consultant, or System Architect certification(s).

• Specific experience in constructing data integration pipelines between Salesforce (SFDC) and Snowflake.

• Experience with intricate Omnichannel routing, case management automation patterns, and work orchestration frameworks.

• Prior involvement in a Developer Fast Response (DFR) or Site Reliability Engineering (SRE) role focusing on high-priority incident triage.

• Familiarity with AI-assisted features or autonomous AI agent integrations within the Salesforce ecosystem.

• Awareness of enterprise observability and monitoring dashboards.

• Ability to collaborate with teams aligned to Eastern Time (ET), with availability during North American business hours.

• Proficiency in English for interviews, documentation, and daily communication.

🏝️ Benefits

• Remote work arrangement.

• Full-time direct vendor contract with Inallmedia.com.

• Time zone flexibility with ±2 hours Eastern Time alignment.

• Collaboration with distributed teams across LATAM.

• Exposure to international clients and enterprise-scale technology projects.