Senior Salesforce Architect

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the primary technical expert for Salesforce and CPQ-CLM within the Commercial Operations team.

• Oversee the architecture of Salesforce, encompassing data models, security protocols, automation processes, and release strategies.

• Spearhead CRM integration projects with enterprise systems utilizing integration patterns, APIs, and effective error handling.

• Manage and enhance the Service Jira integration, focusing on workflows, field mappings, synchronization monitoring, and issue resolution.

• Design, configure, and optimize Salesforce CPQ and CLM, which includes product and pricing rules, approval processes, quote templates, and contract lifecycle management.

• Provide Tier 2/3 support for Salesforce-related issues faced by Sales users during US business hours, ensuring issues are resolved and root causes identified.

• Convert business requirements from Commercial Operations into scalable solutions while providing effort estimates.

• Set up governance for change management, sandbox strategies, testing protocols, documentation, and management of technical debt.

• Coordinate transitions with other Salesforce Architects across different time zones, ensuring clear documentation and status updates.

• Evaluate the work of admins and developers, offering mentorship on best practices.

• Assist Commercial and Operations leadership with CRM insights and solutions.

• Complete assigned tasks with high quality and within designated timelines.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.

• Over 10 years of experience with Salesforce, including at least 5 years in a technical architect or lead role.

• Profound knowledge of Salesforce Enterprise Setup and Architecture Design.

• Familiarity with CPQ-CLM is advantageous.

• Experience with integrations, including REST/SOAP APIs, and middleware solutions like MuleSoft or Workato, as well as Jira.

• Certifications in Salesforce Application Architect, System Architect, or CPQ Specialist are preferred.

• Strong proficiency in Apex, Flow, LWC, and declarative configuration.

• Comprehension of lead-to-cash processes, quoting, and contract management.

• Exceptional troubleshooting abilities and the capacity to convey technical concepts to non-technical stakeholders.

• Excellent written and verbal communication skills in English.

• Ability to work independently within a remote, cross-time-zone team.

• Willingness to work US Eastern hours and provide support during critical releases or quarter-end periods outside standard hours.

• Legal authorization to work in India.

• Familiarity with Service Cloud and DevOps tools (Git, CI/CD) is a plus.

• Experience in supporting US-based business teams from an offshore location is an added benefit.

• Adherence to all relevant employment laws, DeepHealth policies, data privacy regulations, safety, and confidentiality standards.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunities for up to 10% domestic and international travel.