Senior Salesforce Architect

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the technical expert for Salesforce and CPQ-CLM within the Commercial Operations team.

• Take ownership of the Salesforce architecture, which includes the data model, security features, automation processes, and release strategy.

• Spearhead CRM integration projects with enterprise systems, focusing on integration patterns, APIs, and error management.

• Oversee and enhance the Service Jira integration, which involves managing workflows, field mapping, synchronization monitoring, and issue resolution.

• Design, configure, and optimize Salesforce CPQ and CLM systems, including product and pricing rules, approval processes, quote templates, and contract lifecycle management.

• Provide Tier 2/3 support for Salesforce-related issues faced by Sales users during US business hours, troubleshoot problems, and identify underlying causes.

• Convert Commercial Operations business needs into scalable solutions while providing effort estimates.

• Implement governance policies regarding change management, sandbox strategies, testing procedures, documentation, and management of technical debt.

• Coordinate transitions with other Salesforce Architects across different time zones, ensuring clear documentation and status updates.

• Review the work of administrators and developers, providing mentorship on best practices.

• Assist Commercial and Operations leadership by offering CRM recommendations and solutions.

• Adhere to DeepHealth's policies, procedures, data privacy, compliance, safety, and confidentiality standards.

• Fulfill job responsibilities efficiently and within deadlines.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.

• More than 10 years of Salesforce experience, including over 5 years in an architect or lead technical position.

• Extensive knowledge of Salesforce Enterprise Setup and Architecture Design.

• Familiarity with CPQ-CLM is advantageous.

• Proficiency in REST/SOAP APIs and middleware solutions like MuleSoft or Workato, including Jira integrations.

• Salesforce Application Architect, System Architect, or CPQ Specialist certifications are preferred.

• Strong capabilities in Apex, Flow, LWC, and declarative configuration.

• Comprehensive understanding of lead-to-cash processes, quoting, and contract management.

• Excellent troubleshooting abilities and the skill to communicate technical subjects to non-technical audiences.

• Exceptional written and verbal communication skills in English.

• Ability to work independently in a remote team that spans multiple time zones.

• Willingness to work during US Eastern hours and support critical releases or quarter-end periods outside the standard work hours.

• Authorization to work in India is required.

• Experience with Service Cloud and DevOps tools such as Git and CI/CD is a plus.

• Prior experience supporting US-based business teams from an offshore location is also a plus.

🏝️ Benefits

• Flexible remote work arrangement.

• Domestic and international travel opportunities of up to 10%.