Senior Salesforce Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide comprehensive support for Salesforce delivery encompassing Service Cloud, Sales Cloud, and tailored CRM solutions.

• Serve as the main point of contact for business stakeholders during the discovery and delivery phases.

• Facilitate discovery sessions, stakeholder interviews, and workshops.

• Gather business, functional, and reporting requirements.

• Document existing and future business processes, workflows, and use cases.

• Convert business needs into user stories, acceptance criteria, and functional requirements in alignment with Agile methodologies.

• Collaborate with Salesforce Administrators, Developers, and Architects.

• Assist in backlog grooming, sprint planning, and ongoing prioritization in conjunction with Product Owners and project leadership.

• Validate requirements and solution designs through walkthroughs, prototypes, and stakeholder feedback.

• Coordinate and facilitate User Acceptance Testing, which includes creating test scenarios, providing execution support, managing defect triage, and obtaining final sign-off.

• Ensure that solutions adhere to federal governance, security, data, and regulatory standards.

• Contribute to change management, documentation, training materials, and stakeholder communications.

• Perform additional job-related responsibilities as assigned.

⛳️ Requirements

• Active Secret clearance is mandatory.

• U.S. citizenship is required; documentation must be provided.

• A Bachelor’s degree is necessary.

• 6–8 years of experience as a Salesforce Business Analyst, Salesforce Consultant, Functional Analyst, or CRM Consultant.

• A minimum of 10 years of overall professional experience is required.

• Experience in supporting Salesforce implementations within federal, public sector, or highly regulated settings.

• Strong expertise in business analysis, including requirements elicitation, process modeling, user story development, and defining acceptance criteria.

• Familiarity with Agile or hybrid Agile delivery frameworks is essential.

• Ability to translate complex business needs into clear, actionable functional requirements without direct responsibility for configuration or development.

• Working knowledge of Salesforce platform capabilities is required.

• Experience in supporting large, multi-stakeholder programs with diverse user groups.

• Salesforce Certified Administrator or other relevant Salesforce certifications are preferred.

• Additional Business Analysis, Agile, or Salesforce Consultant-level certifications are desirable.

• Willingness to maintain and assign Salesforce certifications to Cherokee Federal and pursue additional certifications as necessary.

• Excellent written and verbal communication, facilitation, and documentation skills are crucial.

• Must successfully pass pre-employment qualifications set by Cherokee Federal.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• Additional benefits as provided.

• A military-friendly employer.

• Veterans and active military transitioning to civilian status are encouraged to apply.