IT Systems Specialist – Salesforce

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Oversee, maintain, and enhance enterprise systems that support essential university functions.

• Ensure high availability of university enterprise applications.

• Configure systems to fulfill specified functional requirements.

• Execute application upgrades in line with Change Management and Release Management Processes.

• Engage in data integration design and application enhancement initiatives.

• Keep systems, processes, testing, and training documentation up to date.

• Act as the Primary Salesforce Administrator and Secondary/Tertiary System Administrator for designated enterprise systems.

• Evaluate system logs to identify and avert performance concerns.

• Conduct annual audits of system access.

• Provide level 2 technical support for enterprise systems.

• Monitor, track, schedule, and execute system upgrades and patches.

• Oversee and manage system/database backups.

• Conduct quarterly tests for system backup restoration.

• Create and maintain data flow diagrams and system inventories.

• Design, develop, test, and implement documented system workflows.

• Assist in the design, development, testing, and deployment of system data integrations.

• Collaborate with users and ITS teams on problem analysis, solution development, implementation, and delivery.

• Serve as the technical contact for assigned enterprise applications.

• Respond to user support requests within one business day.

• Diagnose and resolve at least 90% of assigned Help Desk tickets within three business days.

• Prioritize time and resources based on university and departmental needs.

• Identify the impacts of new or modified systems and guide the implementation for operational reliability.

• Coordinate measures for security, sustainability, disaster recovery, and business continuity.

• Establish project timelines and independently manage assigned tasks and components of projects.

• Facilitate problem resolution and analyze root causes of operational challenges.

• Develop documentation, training materials, and tip sheets for campus users.

• Work with users, ITS teams, and vendors to resolve system and operational challenges.

• Undertake other special projects, duties, and responsibilities as assigned.

⛳️ Requirements

• 2-5 years of progressive experience in administering enterprise applications (CRM, ERP, SIS, LMS, etc.).

• Salesforce CRM experience is highly preferred.

• Anthology SIS experience is highly preferred.

• Canvas LMS experience is highly preferred.

• Experience in managing database platforms is a plus.

• Bachelor’s degree in CIS or a related field, or an equivalent combination of education and experience.

• Exceptional verbal and written communication skills.

• Strong critical thinking and problem-solving abilities.

• Positive attitude with a solutions-oriented mindset.

• Proficiency in MS Word.

• Proficiency in MS Excel.

• Familiarity with project management tools.

• Knowledge of workflow diagramming tools.

• Ability to work in a virtual environment using software technologies, including virtual meeting tools like Zoom, Instant Messaging, and Canvas Learning Management System (LMS).

• Competence in efficiently operating a computer and its peripheral equipment.

• Capability to sit or stand for six to eight hours.

• Willingness to work at least 40 hours a week.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Health Savings Account (HSA).

• Telemedicine services.

• An award-winning wellness program.

• Tuition assistance program.

• Short- and long-term disability options.

• Life insurance coverage.

• Employee assistance program.

• 401K plan with company matching.

• Generous paid time off.

• Volunteer paid time off.

• 11 paid holidays.

• An empowering company culture.

• Computer equipment provided.

• Work from home options (includes coverage for domestic partners).