Senior Salesforce Architect

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the enterprise design authority and primary technical architect for the Salesforce platform.

• Establish comprehensive technical architecture, oversee development standards, and manage the long-term roadmap.

• Collaborate with the Certinia system team on shared objects, data models, integration patterns, and automation strategies.

• Convert commercial objectives into implementable platform solutions and draft detailed business requirements.

• Design and integrate AI capabilities such as Agentforce, Einstein, Prompt Builder, and Data Cloud.

• Oversee Salesforce seasonal release preparations, deprecation planning, sandbox strategy, and DevOps tools.

• Manage the Salesforce product backlog, including intake, prioritization, and sprint planning activities.

• Supervise Salesforce service desk operations, SLAs, triage standards, and ongoing improvements.

• Enforce Salesforce best practices, coding standards, reusable design patterns, and integrations.

• Assess AppExchange solutions against custom development utilizing Apex, Lightning Web Components, and Flow.

• Collaborate with enterprise architecture, integration, security, and data teams on standards, data protection, compliance, and master data management.

• Lead communications with stakeholders, provide executive updates, facilitate steering committee sessions, and track KPIs and benefit realization metrics.

• Offer daily leadership, coaching, and mentoring to Salesforce administrators and developers.

• Carry out additional duties as assigned.

⛳️ Requirements

• Profound understanding of Salesforce platform architecture, data models, security and sharing models, automation frameworks, and integration patterns.

• Strong working knowledge of Certinia PSA and its interaction with Salesforce.

• Expert-level proficiency in Apex, including asynchronous Apex, batch, queueable, scheduled, and trigger frameworks.

• Expert-level proficiency in Lightning Web Components, JavaScript controllers, SOQL/SOSL, and Salesforce Flow.

• Strong working knowledge of Agentforce, Einstein, generative AI, Data Cloud, and predictive analytics.

• Comprehensive understanding of Sales and Marketing processes, including lead management, opportunity management, forecasting, territory management, and marketing automation integration.

• Demonstrated ability to architect and enhance enterprise CRM platforms within a complex, global environment.

• Exceptional communication, negotiation, and stakeholder engagement skills.

• Strong leadership and personnel management abilities.

• Experience in the Contract Research Organization or life sciences industry is preferred.

• Over 10 years of progressive experience in Sales Cloud, including significant time in a dedicated Salesforce architecture role.

• Practical experience in implementing AI and automation capabilities on Salesforce, including Agentforce, Einstein, and Data Cloud.

• Strong understanding of Salesforce release management, sandbox strategy, DevOps tooling, and platform governance.

• Proven experience in leading Salesforce platform teams and directly managing administrators and developers.

• Documented success in developing business requirements and delivering technological solutions across Sales and Marketing domains.

• Solid understanding of data governance, master data management, and integration architectures.

• Experience managing Salesforce service desk operations, including SLA definition, ticket triage, and continuous improvement.

• Excellent project management, communication, and executive presentation skills.

• Advanced Salesforce architect certifications are highly preferred.

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.

🏝️ Benefits

• Competitive benefits package tailored to location.

• An inclusive and equitable workplace environment.

• Transparent compensation and pay equity practices.

• Salary information will be discussed during the interview process.