Senior Salesforce Administrator

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Lead the configuration and enhancement of essential Sales and Service Cloud functionalities, encompassing leads, opportunities, account/contact management, forecasting, territory management, sales workflows, case management, queues, and knowledgebase content.

• Collect requirements from business teams and the AMS-partner, validate proposed solutions, and ensure that configurations align with business objectives and processes.

• Facilitate user acceptance testing by planning tests, coordinating activities, and resolving issues.

• Act as the primary Salesforce administrator, overseeing incidents, troubleshooting problems, and ensuring optimal platform performance and availability.

• Manage and implement enhancement requests, including changes in configuration, automation updates such as flows and validation rules, and user interface improvements in partnership with development teams.

• Advocate for platform best practices, standardization, scalability, and compliance with enterprise governance standards.

⛳️ Requirements

• Over 5 years of Salesforce administration experience within enterprise environments.

• Comprehensive understanding of Sales and Service Cloud capabilities.

• Demonstrated experience in supporting both project implementations and production support environments.

• Knowledge of integrations and upstream/downstream systems (such as ERP and marketing automation).

• Familiarity with user acceptance testing processes and working within a structured release cycle.

• Strong interpersonal and communication skills across diverse cultures and regions, complemented by a customer-service mindset.

• Salesforce Administrator certification is mandatory.

• Advanced Admin and/or Sales or Service Cloud Consultant certification is highly desirable.

🏝️ Benefits

• Health Insurance Benefits - Medical, Dental, Vision.

• Flexible Spending Accounts for Health and Dependent Care, along with Health Reimbursement Accounts.

• Well-being programs that include company-wide events and a wellness incentive program.

• Paid Time Off.

• Financial Wellness – Leading industry 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock Purchase Program, Health Savings Accounts, and Life and Accident insurance.

• Family-Friendly Employee events.

• Employee Assistance Program services – mental health support and other concierge-type services.

• Compensation and bonus incentive programs.