Manager, Salesforce Product Owner

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the senior representative and main functional contact for Salesforce projects.

• Oversee the product backlog and prioritize tasks according to business value, strategic goals, stakeholder requirements, and steering committee alignment.

• Collect requirements and define the Salesforce vision, strategy, roadmap, and adoption plans in collaboration with executives and business stakeholders.

• Recognize opportunities to enhance CRM products, Producer experience, productivity, Salesforce adoption, as well as Opportunity velocity and close rates.

• Take ownership of and coordinate product and program execution, which includes roadmap sequencing, delivery planning, managing dependencies, risks, milestones, communications, and ensuring business readiness.

• Provide direction as a Product Owner for Agile ceremonies, sprint planning, reviews, retrospectives, and ongoing delivery improvements.

• Collaborate with developers, administrators, architects, DevSecOps, and technical delivery teams to guarantee compliant, high-quality solutions.

• Evaluate and approve solution designs from both a business and product standpoint.

• Lead User Acceptance Testing (UAT), business readiness, stakeholder feedback, defect prioritization, and business acceptance processes.

• Offer leadership and governance for quality assurance, test strategy, regression coverage, release quality, and defect management.

• Track and report on KPIs and outcome measures with a focus on adoption, productivity, satisfaction, and engagement.

• Promote a culture of continuous improvement and innovation within the CRM Product Group.

• Directly manage a diverse team comprising Project Managers, Scrum Masters, Salesforce Solution Architects, Business Architects, and QA professionals.

• Oversee recruiting, hiring, onboarding, goal setting, performance management, compensation and promotion recommendations, career development, succession planning, and team engagement.

• Manage team capacity, resource allocation, additional resources, and vendor performance.

• Present Salesforce strategy, roadmap, delivery status, risks, and recommendations to senior leadership.

• Serve as the functional delivery counterpart to the technical delivery organization and encourage cross-functional collaboration.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Information Technology, or a related field; or a combination of education and experience equivalent to this requirement.

• A minimum of five (5) years of experience in Salesforce product ownership, product management, program management, or a similar leadership role within a platform.

• At least four (4) years of experience managing product backlogs and leading Agile development teams.

• A minimum of three (3) years of direct experience in people management.

• At least one (1) year of experience as a member of a SAFe Agile Release Train or a comparable scaled Agile delivery model.

• A minimum of five (5) years of direct people management experience in a product, program, architecture, quality assurance, or technology delivery context.

• A minimum of four (4) years of experience in the insurance sector.

• Salesforce Certified Business Analyst.

• Salesforce Certified Sales Cloud Consultant.

• Salesforce Certified Administrator.

• Salesforce Certified Platform App Builder.

• Strong grasp of Salesforce capabilities, including Sales Cloud, Service Cloud, Data Cloud, and Lightning Experience.

• Comprehensive understanding of Agile methodologies and frameworks, including Scrum, Kanban, and SAFe.

• Advanced knowledge of product, program, and project management, including roadmap planning, backlog management, release planning, and adoption practices.

• Proficiency in Microsoft Office applications.

• Excellent analytical, stakeholder management, communication, collaboration, leadership, and people management abilities.

• Capability to coordinate multi-year product roadmaps and convert strategic objectives into actionable plans and measurable results.

• Ability to assess and approve solution designs from a business and product perspective.

• Competence in overseeing quality assurance and UAT activities.

• Proficiency in presenting effectively to senior leadership using product, customer, adoption, and performance metrics.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer contributions.

• Flexible work arrangements and remote work options.

• Professional development and training opportunities.

• Generous paid time off and holiday schedule.