Salesforce Administrator

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Administer, configure, maintain, and enhance Salesforce environments that support enterprise business operations.

• Manage users, roles, profiles, permission sets, sharing rules, and security settings effectively.

• Configure custom objects, fields, page layouts, record types, validation rules, and other related platform components.

• Develop and maintain automation through Salesforce Flow and various declarative capabilities.

• Create and maintain reports, dashboards, list views, and other analytical tools for data insights.

• Gather, analyze, and translate business requirements into effective Salesforce solutions.

• Monitor platform performance, user adoption, data quality, and overall system usage.

• Execute data imports, exports, cleansing, deduplication, and ongoing data maintenance tasks.

• Troubleshoot user and system issues, coordinating resolutions with development and technical teams.

• Support Salesforce releases, enhancements, testing, and deployment activities.

• Collaborate with Salesforce Developers and Architects on complex enhancements and integrations.

• Maintain platform configuration and technical documentation for reference and training.

• Oversee sandbox management and release processes to ensure smooth transitions.

• Assist with user acceptance testing and validation of new functionalities.

• Ensure that platform configurations comply with federal security, privacy, accessibility, and governance requirements.

• Identify opportunities to enhance business processes through Salesforce automation and configuration.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related field, or equivalent relevant experience.

• A minimum of 4 years of practical Salesforce administration experience in enterprise environments.

• Strong expertise in configuring and administering Salesforce applications effectively.

• Hands-on experience with Salesforce security features, including profiles, roles, permission sets, sharing rules, and user access management.

• Experience in using Salesforce Flow and declarative automation methods.

• Proven experience in creating reports and dashboards to support business needs.

• Strong knowledge of Salesforce data management practices and data quality standards.

• Experience in gathering business requirements and translating them into Salesforce configurations.

• Proven ability to support testing, troubleshooting, and production release processes.

• Strong analytical skills, documentation capabilities, and problem-solving abilities.

• Excellent communication skills and stakeholder engagement abilities.

• Ability to fulfill applicable federal background investigation requirements.

• Preferred: Previous experience supporting federal government or federal healthcare programs.

• Preferred: Experience with enterprise-scale Salesforce implementations.

• Preferred: Familiarity with Salesforce Service Cloud, Experience Cloud, Health Cloud, or Government Cloud.

• Preferred: Experience collaborating with Salesforce development and integration teams.

• Preferred: Knowledge of Agile and DevSecOps delivery environments.

• Preferred: Experience in supporting data migration or system modernization initiatives.

• Preferred: Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Platform App Builder, or other relevant Salesforce certifications.

🏝️ Benefits

• Paid sick leave.

• Medical/Dental (optional).

• 401 (k) Retirement Plan (optional).

• Employer Paid Life Insurance.

• Employer Paid Short Term Disability.

• Optional Life Insurance.