Senior Manager, Salesforce Platform Strategy – Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the operating model, roadmap, governance, and daily operations of the Salesforce platform.

• Convert business strategies into sequenced platform initiatives, releases, and quantifiable outcomes.

• Balance transformation, routine support, platform reliability, and the remediation of technical debt.

• Manage Salesforce intake, triage, requirements clarification, scope definition, effort assessment, prioritization, and backlog management.

• Collaborate directly with administrators, developers, and business stakeholders on priority tasks.

• Provide assistance with Salesforce configuration, Flow, troubleshooting, data analysis, security, permissions, and operational support.

• Assess technical designs and their downstream impacts concerning automation, data, integrations, CPQ, and user experience.

• Evaluate Apex and integration solutions for maintainability, testing, security, and operational risk.

• Organize QA, UAT, releases, deployments, defect resolution, go/no-go decisions, rollback preparation, and post-release validation.

• Enhance sandbox, environment, source control, and deployment practices.

• Define architecture standards and technical governance for configuration, Flow, Apex, managed packages, middleware, and external services.

• Analyze integrations and assist in making build-versus-buy and technology evaluation decisions.

• Facilitate CPQ and commercial transformation, encompassing products, pricing, approvals, quoting, contracting, renewals, migration, and adoption.

• Establish standards for Salesforce documentation, knowledge management, ownership, backup ownership, and knowledge transfer.

• Lead daily collaboration across Salesforce, Sales Operations, Customer Success, Support, Finance, Partners, IT, and leadership.

• Mentor team members and convey platform performance, delivery progress, constraints, and risks to the Chief Customer Officer and other leaders.

⛳️ Requirements

• Significant experience in leading and actively working within established Salesforce environments.

• Proven ownership of a Salesforce roadmap, backlog, release process, or platform operating model.

• Strong hands-on knowledge of Sales Cloud and Salesforce platform administration.

• Experience in gathering requirements and converting business needs into scalable Salesforce solutions.

• Familiarity with intake, prioritization, QA, UAT, release management, and deployments.

• Competence in working across configuration, Flow, data, security, integrations, and technical design.

• Adequate Apex literacy to review solutions, assess risk, and collaborate effectively with developers.

• Experience supporting complex integrations and cross-functional business processes.

• Demonstrated ability to challenge requests, resolve conflicting priorities, and communicate trade-offs to senior leaders.

• Strong skills in documentation, process design, and stakeholder management.

• Willingness to remain hands-on while leading the team and platform.

• Manual dexterity for repetitive computer use.

• Capability to sit for prolonged periods.

• Experience with Salesforce CPQ, Revenue Cloud, or other intricate quote-to-cash transformations (preferred).

• Background in supporting a SaaS or enterprise software company (preferred).

• Familiarity with Service Cloud, Data Cloud, Agentforce, AI-assisted workflows, or MCP-based integrations (preferred).

• Experience with Salesforce DevOps, source control, automated testing, and structured release pipelines (preferred).

• Experience in remediating Workflow Rules, Process Builder, legacy Flow, or accumulated platform technical debt (preferred).

• Experience in evaluating managed packages, integration tools, and implementation partners (preferred).

• Experience operating in a fast-evolving, private-equity-backed, or post-investment environment (preferred).

• Relevant Salesforce certifications (preferred; not a substitute for demonstrated delivery and leadership).

🏝️ Benefits

• Bonus

• 401k

• Medical/dental coverage

• Comprehensive benefits package

• Reasonable accommodation during the application process