Manager, Salesforce Product Owner

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the senior representative and primary functional contact for Salesforce projects.

• Oversee and prioritize the Salesforce product backlog, aligning it with business value, strategic goals, stakeholder requirements, and steering committee guidance.

• Collect requirements, define the Salesforce vision and strategy, and organize a multi-year product roadmap and adoption strategy.

• Discover opportunities to enhance CRM products, improve Producer experience, boost productivity, increase Salesforce adoption, and elevate Opportunity velocity and close rates.

• Take responsibility for product and program implementation, including roadmap sequencing, delivery planning, managing dependencies, risks, milestones, stakeholder communications, and ensuring business readiness.

• Provide direction as Product Owner for Agile ceremonies, including sprint planning, daily coordination, sprint reviews, retrospectives, and ongoing delivery enhancements.

• Collaborate with Salesforce developers, administrators, architects, DevSecOps teams, and technical groups to guarantee compliant, high-quality solutions.

• Evaluate and endorse solution designs from both business and product viewpoints.

• Direct user acceptance testing, business readiness assessments, stakeholder feedback, defect prioritization, and business acceptance processes.

• Offer leadership and governance in quality assurance, test strategy, regression coverage, release quality, and defect management.

• Track and report key performance indicators (KPIs) and outcome metrics for Salesforce initiatives.

• Promote continuous improvement and innovation within the CRM Product Group and functional delivery teams.

• Lead and manage a diverse team of Project Managers, Scrum Masters, Salesforce Solution Architects, Business Architects, and QA professionals directly.

• Handle recruiting, hiring, onboarding, goal setting, performance management, compensation and promotion recommendations, career development, succession planning, and employee engagement initiatives.

• Manage team capacity and resource distribution across Salesforce projects.

• Present product strategy, roadmap, delivery updates, risks, and recommendations to stakeholders and senior leadership.

• Serve as the functional delivery counterpart to the technical delivery organization.

• Oversee temporary and supplemental resources and their associated vendor performance as required.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Information Technology, or a related field; or an equivalent mix of education and experience.

• A minimum of five (5) years in Salesforce product ownership, product management, program management, or a similar leadership role with substantial responsibility for Salesforce strategy, roadmap, backlog, and delivery.

• At least four (4) years of experience managing product backlogs and leading Agile development teams.

• A minimum of three (3) years of direct people management experience, which includes performance management, coaching, career development, hiring, and leading multidisciplinary teams.

• At least one (1) year of experience as part of a SAFe Agile Release Train or similar scaled Agile delivery framework.

• Five (5) or more years of direct people management experience in product, program, architecture, quality assurance, or technology delivery settings.

• Four (4) or more years of experience within the insurance sector.

• Salesforce Certified Business Analyst.

• Salesforce Certified Sales Cloud Consultant.

• Salesforce Certified Administrator.

• Salesforce Certified Platform App Builder.

• Comprehensive understanding of Salesforce capabilities, including Sales Cloud, Service Cloud, Data Cloud, and Lightning Experience.

• Strong grasp of Agile methodologies and frameworks, including Scrum, Kanban, and SAFe.

• Proficient knowledge of product management, program management, project management, roadmap planning, backlog management, release planning, and adoption practices.

• Skilled in Microsoft Office applications.

• Exceptional leadership, people management, analytical, problem-solving, stakeholder management, communication, and collaboration abilities.

• Capacity to coordinate a multi-year product roadmap and translate strategic objectives into actionable delivery plans and measurable business results.

• Ability to assess and endorse solution designs from a business and product perspective.

• Skill in overseeing quality assurance and user acceptance testing activities, prioritizing defects and risks, and aiding business acceptance and release readiness.

• Proficiency in delivering compelling presentations to senior leadership, utilizing product, customer, adoption, and performance data.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work arrangements.

• Professional development opportunities and continuous learning.

• Collaborative and innovative work culture.