Senior Salesforce Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Assist the Manager of Sales Systems and Lead Salesforce Administrators in providing superior declarative solutions.

• Ensure operational efficiency across Sales, Service, Revenue, and Experience Cloud.

• Manage and resolve T1-T3 support tickets effectively.

• Configure and oversee Sales Cloud, Service Cloud, Revenue Cloud (CPQ), and Experience Cloud.

• Develop record-triggered Flows and reusable subflows adhering to naming and versioning standards.

• Transition legacy automation to Flows and establish fault paths, error handling, and testing plans.

• Independently implement smaller enhancements.

• Oversee data hygiene, focusing on duplicate prevention and validation measures.

• Document modifications and adhere to governance standards, including UAT scripts and deployment notes.

• Collaborate with engineering to assess Flow versus Apex decisions and proactively raise concerns regarding performance or scalability.

⛳️ Requirements

• Minimum of 2 years of experience in Salesforce administration.

• Proficient in declarative automation (Flows, validation rules, permission sets) with a strong debugging approach.

• Knowledge of CPQ/quoting processes and familiarity with Service Cloud/Experience Cloud.

• Excellent written communication skills, keen attention to detail, and comfort with release-managed workflows.

• Proficient in Jira and Confluence.

• Salesforce Certified Administrator Certification (Admin I) is required.

• Advanced experience with Revenue Cloud is a plus.

• Experience with Revenue Cloud Billing is advantageous.

• Basic understanding of Git is helpful.

• Additional Salesforce Certifications such as Advanced Administrator, Platform App Builder, CPQ Specialist, and Sales Cloud Consultant are desirable.

🏝️ Benefits

• Generous time off policies.

• Comprehensive benefits package.

• Support for education, wellness, and lifestyle initiatives.