IT Support, Salesforce Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Procure and allocate computers and equipment prior to the onboarding of new employees.

• Supervise the return of equipment during the offboarding process.

• Disable accounts for employees upon termination.

• Define, monitor, and fulfill requests from Sales, RevOps, Underwriting, and Marketing departments.

• Set up Salesforce Flows, validation rules, formula fields, page layouts, permissions, and object-level design.

• Manage data fields, execute deduplication, and generate reliable reports.

• Oversee deployments using sandboxes, version control, and CI/CD practices.

• Sustain integrations between Salesforce and various APIs, including Cardiff API, Snowflake, Twilio, agent platforms, and lender APIs.

• Document the development process, including the rationale behind decisions and dependencies.

• Assist in migrating logic from Salesforce to AWS and phase out outdated functionalities.

• Automate processes for data cleanup, deployment checks, documentation, request triage, and reporting.

• Ensure Salesforce remains dependable and well-documented for Sales, RevOps, Underwriting, Marketing, and People teams.

⛳️ Requirements

• Minimum of 3 years of experience administering Salesforce.

• Background in fintech, lending, or another rapidly growing sector is preferred.

• Proficient in Flow, validation rules, complex formula fields, and object-level configuration.

• Experience with intricate organizations integrated with APIs, third-party applications, and automation tools.

• Salesforce Certified Administrator designation.

• Familiarity with deployment practices utilizing sandboxes, version control, and CI/CD instead of direct production changes.

• Understanding of data transfer between Salesforce and adjacent systems.

• Proven track record of utilizing AI tools to enhance productivity, with a specific example from the past six months.

• Proficient in scripting languages such as Python or JavaScript for tasks outside the platform.

• Experience with REST APIs and comfortable interpreting JSON payloads.

• Knowledge of Apex, SOQL, and LWC is advantageous.

• Familiarity with Salesforce Data Cloud, Snowflake, or similar data warehouses is a plus.

• Experience in breaking down a Salesforce organization and transitioning functionalities to services is a bonus.

• Knowledge of Fundingo or similar lending or MCA platforms is a plus.

• Advanced Administrator or Platform App Builder certification is an advantage.

• Ability to work independently and communicate proactively.

• Highly organized, with clear work tracking, current status updates, and documented decisions.

• Comfortable navigating rapidly changing priorities and operational challenges.

🏝️ Benefits

• Performance bonus of up to $20,000, linked to project delivery and business outcomes.

• Comprehensive medical, dental, and vision insurance.

• 401(k) retirement plan.

• Flexible paid time off (PTO) and recognized holidays.

• Remote-first work environment.

• Assistance with home-office setup.