This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver timely and thorough resolutions to technical issues and business support queries related to the CRM system.

• Oversee user profiles, permissions, licenses, and page configurations.

• Manage both existing and new fields, custom objects, workflows, validation rules, managed packages, and system integrations.

• Recognize opportunities for increased efficiency and devise innovative, straightforward solutions to enhance the experience for both internal and external customers.

• Document system processes, train users, and assist with CRM onboarding efforts.

• Collaborate with global stakeholders to pinpoint and implement improvements.

• Work closely with the Head of Revenue Operations and the VP of Growth Marketing to develop unified reports and dashboards for sales and marketing teams.

• Support and uphold integrations across the GTM tech stack, which includes LeanData, ZoomInfo, Gong, and Snowflake.

• Utilize Claude and other AI tools to expedite documentation, reporting, and process design.

⛳️ Requirements

• Bachelor's degree in a relevant field or equivalent practical experience.

• A minimum of 3 years of experience in Salesforce.com administration.

• Certified Salesforce.com Administrator.

• Active Salesforce Trailblazer — possessing Trailhead badges, engaging in community activities, or simply having a genuine passion for the platform.

• Demonstrated success in CRM database cleaning and maintenance.

• Experience collaborating with third parties or consultants.

• Proficient in Microsoft Office Suite.

• Advanced user of Claude (or a similar AI assistant) — you utilize it regularly and know how to effectively accomplish tasks with it, rather than just experimenting.

• Practical experience with ZoomInfo and Gong.

• Familiarity with LeanData or comparable tools.

• Candidates should be located in the Central or Eastern time zones.