Senior Sales Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate pod-level performance metrics, including pipeline activity, conversion rates, attainment, productivity, and quality.

• Perform regular KPI and trend assessments to pinpoint performance deficiencies, risks, opportunities, and coaching focal points.

• Create scorecards, insights, and summaries for managerial reviews, pod-level business conversations, and leadership updates.

• Collaborate with BDR managers to enhance pod-level operational rhythms, performance evaluations, and execution planning.

• Assist managers in understanding performance trends and identifying possible root causes of discrepancies.

• Facilitate follow-up actions related to performance enhancement, adherence to processes, tool adoption, and operational priorities.

• Provide training and support for BDR tools, systems, and workflows, including CRM, prospecting, sequencing, reporting, and productivity tools.

• Develop and deliver training materials for new hires, current BDRs, and managers.

• Create user guides, job aids, quick reference materials, and process documentation.

• Organize, maintain, and update SOPs, playbooks, training guides, onboarding materials, process maps, and manager resources.

• Convert business priorities and process modifications into clear documentation.

• Assist in onboarding and readiness activities.

• Support adherence to processes, data quality evaluations, CRM hygiene initiatives, and operational audits.

• Monitor operational challenges, documentation deficiencies, adoption hurdles, and opportunities for process improvement.

• Help uphold operating standards, working methods, and supporting materials for pod-level execution.

⛳️ Requirements

• Bachelor’s degree in business, Finance, Analytics, Marketing, Operations, or a related field, or equivalent professional experience.

• A minimum of 2 years of experience in business operations, sales operations, revenue operations, enablement, business analytics, or a comparable role.

• Experience in supporting sales, business development, customer-facing, or revenue-generating teams.

• Strong analytical capabilities with a background in reviewing performance metrics, recognizing trends, and summarizing insights.

• Experience in creating reports, scorecards, presentations, documentation, or training materials.

• Ability to interpret data and process information into clear recommendations and actionable guidance.

• Proficient in Microsoft Excel and PowerPoint.

• Preferred: experience supporting BDR, SDR, inside sales, sales enablement, sales operations, or revenue operations teams.

• Preferred: familiarity with CRM, prospecting, sequencing, reporting, or sales productivity tools such as Salesforce, Dynamics, Apollo, Outreach, Power BI, or similar platforms.

• Preferred: experience in developing SOPs, playbooks, job aids, onboarding materials, or training resources.

• Preferred: experience conducting KPI analysis, trend analysis, root cause analysis, or performance reporting.

• Preferred: experience supporting technology adoption, change management, or process improvement initiatives.

• Preferred: experience working directly with frontline sales or business development managers.

• Preferred: knowledge of AI-enabled productivity tools, sales workflow automation, or data visualization platforms.

🏝️ Benefits

• Opportunities to innovate within the fintech sector.

• Resources for personal and professional development.

• Internal career advancement opportunities.

• A diverse and inclusive work environment.

• Resources to engage and invest in your community.