Senior Sales Operations Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Create and execute scalable sales processes and systems to boost productivity for Account Executives and CSMs while enhancing leadership visibility.

• Align sales representatives with accounts according to compensation plans and designated territories.

• Work in collaboration with sales leadership and other departments to enhance RFP responses and associated systems and processes.

• Oversee the Bid Desk process, partnering with AEs, SEs, sales leaders, product management, and engineering to evaluate and decide on non-standard customer requests.

• Ensure that Reputation’s commitments to customers are fulfilled.

• Develop and share essential metrics.

• Automate alerts that require leadership attention and provide insights into sales performance.

• Collaborate with the SFDC Admin team and Marketing Operations to maintain Salesforce and the technical stack for go-to-market strategies.

• Supervise and assess sales technologies to guarantee effective utilization.

• Lead enhancements to Salesforce, including custom development and integration efforts.

• Audit and resolve data issues while upholding high standards of data quality.

• Utilize Gemini, Notebook LLM, and Zapier to enhance sales efficiency.

• Engage with the team virtually through regular meetings, communication tools, and ongoing support.

⛳️ Requirements

• BA/BS degree with over 8 years of experience in Sales Operations, Sales Leadership, or Business Process Engineering.

• Relevant consulting experience is preferred.

• Proven track record in designing and implementing sales processes and go-to-market systems within SaaS companies.

• Familiarity with CRM systems and sales methodologies.

• Experience managing operations across multiple global offices is highly advantageous.

• Strong analytical and problem-solving capabilities.

• Excellent project management skills.

• Outstanding communication and stakeholder management abilities.

• Solid understanding of financial concepts and skills.

• Exceptional prioritization, communication, and task management skills.

• Adaptable and fast learner, able to thrive in dynamic environments.

• Enthusiastic about leading initiatives with a focus on sales and technology.

• Strategic thinker with a commitment to continuous improvement.

🏝️ Benefits

• Flexible PTO for salaried employees.

• Hourly employees earn PTO based on tenure and receive 5 sick days annually, available from day 1.

• 10 company-paid holidays plus 4 additional “Extended Company Holidays.”

• Variety of medical and dental plan options available.

• 100% company-paid vision coverage.

• 401k plan offered through Fidelity.

• Paid parental leave available for all eligible employees starting from day 1 of employment.

• Employer-sponsored short- and long-term disability insurance.

• Employer-paid life insurance coverage.

• Critical Illness, Accident & Hospital Indemnity insurance options.

• Employee Assistance Program (EAP) available.

• PerkSpot employee discount program.

• Wellhub (Gym Pass) offers virtual wellbeing apps, coaching, and gym memberships.

• Carrot Fertility support for fertility, family planning, maternity, parenting, and hormonal health.

• Omada virtual prevention and physical therapy program.

• Ladder supplemental life insurance options.

• SoFi financial wellbeing platform providing 1:1 advice.

• Fetch pet insurance discount program.

• Spring Health for Guardian offers virtual mental health support.

• XP Health for Guardian provides virtual eyewear services.

• Rate.com mortgage services discount program.