Manager, Sales Operations – Contracting

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Lead, mentor, and cultivate the Sales Operations team focusing on contracting and deal support.

• Convert business priorities into team objectives, resource plans, and daily work directives.

• Oversee the shared case queue, tracking volume, assignments, aging, backlog, and turnaround times.

• Collaborate with Sales, Customer Success, and Onboarding leaders to enhance client acquisition and retention.

• Manage proposal creation, contracting, and order processing, including updates, amendments, approvals, and order entry.

• Work alongside Finance, Legal, and Continuous Improvement to optimize, scale, and automate workflows.

• Maintain team reporting and operational metrics utilizing dashboards and data analysis.

• Monitor performance indicators and leverage insights to inform decisions and prioritize tasks.

• Employ AI-enabled tools to organize queue data, summarize reports, and highlight patterns or exceptions.

• Act as an escalation point for intricate tasks, competing priorities, and operational trade-offs.

• Facilitate prioritization discussions that align with business requirements, stakeholder expectations, and team capacity.

• Assist in change management for new workflows, services, or operational models.

• Foster team engagement in a remote setting through regular one-on-one meetings and team gatherings.

• Contribute to cross-functional planning that impacts client operations and service delivery.

⛳️ Requirements

• Bachelor’s degree or relevant practical experience.

• 3–5 years of experience in customer support, operations, or a similar operational role.

• Capability to work West Coast business hours.

• Previous people management experience is essential.

• Proven track record in coaching, developing, and holding a team accountable during periods of change and ambiguity.

• Strong relationship-building abilities to support internal stakeholders with conflicting priorities.

• Exceptional written and verbal communication skills.

• Robust analytical skills with the capacity to interpret data, create reports, and translate findings into actionable steps.

• Experience in handling large data sets and identifying trends, risks, and opportunities.

• Proficiency in Microsoft Office Suite, particularly advanced Excel.

• Experience with Salesforce CPQ is a must.

• Ability to work core West Coast business hours and collaborate effectively in a remote setting.

• Comfortable utilizing AI-supported tools to enhance productivity, analyze operational data, and inform workflow decisions.

• Willingness to travel approximately 20% annually.

🏝️ Benefits

• Annual discretionary bonus program.

• Variable compensation plan.

• Equity plans.

• Comprehensive health and financial benefits.

• Commuter support.

• Employee assistance programs.

• Tuition assistance.

• Employee resource groups.

• Collaborative working environments.

• Flexible work arrangements.

• Book clubs.

• External speakers.

• Hackathons.

• Learning-oriented company culture.

• Supportive team engagement.

• Inclusive workplace atmosphere.