Senior Risk Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete collections process for merchant accounts that have outstanding balances.

• Analyze aging reports and prioritize collection efforts based on risk exposure, account status, and likelihood of recovery.

• Initiate and monitor outreach to merchants, organize repayment plans, and escalate accounts that remain unresolved.

• Ensure that collections records, correspondence, and outcomes are maintained accurately within case management systems.

• Detect systemic trends contributing to collections volume and suggest improvements to processes or policies.

• Supervise the review and handling of funding returns from ACH rejections, closed accounts, disputed transactions, or compliance issues.

• Investigate the root causes behind return activity and determine suitable remediation, risk actions, or further inquiries.

• Collaborate with Payments Operations and Accounting for the processing and reconciliation of returns.

• Keep track of return-rate thresholds and flag accounts that are nearing network or internal limits.

• Analyze accounts with heightened collections or return risk using transaction histories, financial data, and public information.

• Identify signs of fraud and initiate necessary risk actions.

• Assist in evaluating the financial health, compliance standing, and risk acceptability of accounts and portfolios.

• Engage in underwriting reviews for merchants that need reassessment of processing limits or account status.

• Act as an escalation point for intricate or high-exposure cases.

• Authorize, document, and implement escalations, exceptions, and restricted tasks within stipulated authority limits.

• Collaborate with senior management on cases that are high-risk or of significant value.

• Analyze collections and funding-return data for trends, anomalies, and risk concentrations.

• Prepare management reports detailing collections performance, return activity, recovery rates, and open exposure.

• Contribute to comprehensive risk reporting and special projects across the firm.

⛳️ Requirements

• Bachelor’s degree or equivalent experience required.

• A minimum of 3 years of experience in payments risk, collections, chargeback management, or financial investigations.

• Strong understanding of ACH return codes, the chargeback lifecycle, and dispute resolution processes.

• Experience in merchant acquiring, payment processing, or fintech risk operations is preferred.

• Ability to analyze financial data and formulate sound, defensible risk conclusions.

• Excellent written and verbal communication skills; comfortable interacting with merchants and senior stakeholders.

• High level of attention to detail and capability to manage multiple open cases under competing deadlines.

• Proficient with case management systems, Excel, BI platforms, and payment processing systems.

• Familiarity with Visa and Mastercard operating regulations related to disputes, returns, and fraud controls.

• Experience with real-time transaction monitoring tools.

• Knowledge of NACHA Operating Rules and Regulation E concerning ACH returns and unauthorized transactions.

• Experience in supporting or conducting collections within a regulated payments environment.

• Proficient in reading, writing, speaking, and understanding English in a business context.

🏝️ Benefits

• Work from Home.

• Employee Belonging Groups.

• Healthcare: Dental, Medical, and Vision.

• Paid Vacation, Volunteer, and Holiday Time Off.

• Bonus opportunity.