Fraud & Risk Associate

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Conduct investigations into refund and chargeback abuse across various accounts, payment methods, and purchasing behaviors.

• Examine exploits and abuses within the economy, including unauthorized trading, bots, and manipulation of in-game systems.

• Manage account takeover cases from start to finish, encompassing containment, security measures, and player recovery assistance.

• Assess identity and age verification cases, taking necessary actions accordingly.

• Utilize admin panels, logs, device and session data, and payment records to ascertain the circumstances of incidents.

• Record decisions and gather supporting evidence meticulously.

• Escalate cases that exceed your authority or involve significant financial or reputational risks.

• Address Trust & Safety escalations, including ban appeals, player safety concerns, and policy breaches.

• Recognize recurring patterns of fraud and automated detection inaccuracies.

• Collaborate with Payments, Support, and external service providers.

• Enhance standard operating procedures (SOPs), macros, and internal documentation.

⛳️ Requirements

• A minimum of 2 years in fraud investigation, risk analysis, payment operations, KYC/AML, account security, trust and safety, or a related domain.

• Strong investigative instincts paired with evidence-based decision-making skills.

• Proficient in working with transaction data, logs, and account histories.

• Sound judgment in ambiguous circumstances.

• Fluency in English and Portuguese, coupled with clear written communication skills.

• Familiarity with admin panels, CRMs, ticketing systems, and internal tools.

• A genuine passion for gaming.

• Capability to work autonomously in a fully remote setting.

• Willingness to work assigned shifts, whether day or night, as needed.

• Access to reliable high-speed internet, electricity, and an appropriate workstation.

• Previous experience in a mobile, online, or live-service game is advantageous.

• Prior experience with chargeback and dispute processes or payment providers is a plus.

• Background in investigating account takeovers, phishing, or credential theft is beneficial.

• Familiarity with identity verification providers and age assurance processes is a plus.

• Certifications such as CFE or CAMS would be an asset.

• Experience with SQL or handling data for large-scale investigations is a plus.

• Background in trust and safety, content moderation, or player support is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunity for professional development and career advancement.

• Flexible work hours and a fully remote working environment.

• Access to a supportive and enthusiastic team of colleagues.