Senior Revenue Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and manage comprehensive revenue operations within Eversight's Commercial division, encompassing both Sales and Customer Success across the CPG and Retail sectors.

• Anticipate business requirements, formulate strategic recommendations, and ensure their successful implementation.

• Develop and maintain processes while managing reporting for commercial leadership.

• Create standardized reporting and forecasting models that cover pipeline metrics, renewal rates, and overall customer health.

• Establish and promote the use of dashboards that monitor pipeline performance, renewal rates, expansion opportunities, and churn risks.

• Identify and address operational deficiencies to enhance forecast precision, data reliability, and process efficacy.

• Develop and deploy AI-driven tools, agents, and workflow automations to minimize repetitive reporting, data management, and manual operational tasks.

• Cultivate reliable operational relationships and ensure seamless transitions across various teams.

• Generate process documentation and establish standardized frameworks.

• Collaborate with teams including Sales, Customer Success, Product, Strategic Finance, Commercial Partnerships, and Brand Partnerships.

• Report directly to the Director of Sales Capabilities & Strategy.

⛳️ Requirements

• A Bachelor's degree in Business, Analytics, Statistics, or a related discipline.

• At least 7 years of experience in Revenue Operations, Sales Operations, or a comparable role within a SaaS organization.

• Experience in CPG, Retail, or trade promotion/pricing analytics is strongly preferred.

• Proficient in analyzing and interpreting complex data sets to produce actionable insights.

• Advanced proficiency in utilizing AI tools, agents, and workflow automations to reduce manual reporting and data management tasks.

• Familiarity with SQL and Tableau.

• Outstanding verbal and written communication abilities, including the capacity to present findings to leadership effectively.

• Skill in identifying challenges, prioritizing solutions, and executing improvements autonomously.

• Capability to work collaboratively across functions and align diverse stakeholders towards common objectives.

• Ability to function independently in a dynamic, fast-paced environment.

• An MBA is preferred.

• Working knowledge of Salesforce and Planhat or similar customer success platforms is preferred.

• Understanding of CPG trade promotion, pricing, and revenue growth management is preferred.

• Familiarity with Retail Merchandising is preferred.

🏝️ Benefits

• Flexibility to select your preferred work environment, whether at home, in the office, or at a coffee shop.

• Regular in-person team events.

• Equity grant for new hires.

• Annual refresh grants.

• Compensation and benefits that are competitive based on the employee's location.