Director, Strategy & Analytics – Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Vice President and the head of Medicare and Credits Operations to enhance collection efficiency, improve Medicare recovery rates, and minimize revenue-cycle losses.

• Identify bottlenecks in Medicare billing, claims adjudication, appeals, and credit-balance workflows.

• Conduct operational assessments using claims, billing, and payment-variance data to pinpoint high-impact interventions.

• Revamp workflows, enhance recovery pathways, and expedite resolutions across Medicare and credit-balance portfolios.

• Develop revenue forecasting models, establish KPI baselines, create variance-analysis frameworks, and deliver proactive performance reports.

• Enhance data governance and improve Tableau/BI dashboards for self-service operational and executive insights.

• Create technology capability roadmaps that connect business operations with IT.

• Promote the use of AI, machine learning, predictive modeling, and intelligent workflow automation.

• Establish and monitor ROI metrics for technology implementations.

• Oversee strategic cross-functional initiatives involving Revenue Operations, Legal, Compliance, IT, and Payer Contracting.

• Utilize change-management methodologies to present executive-level business cases and data-driven presentations.

• Mentor, coach, and develop managers and analysts while fostering succession planning.

⛳️ Requirements

• Over 5 years of progressive experience in management consulting, corporate strategy, revenue operations, business analytics, or operational transformation.

• Experience in management consulting from a prestigious firm or a specialized healthcare/operations consultancy is highly preferred.

• Proven history of leading and nurturing high-performing teams, including direct management of analysts and/or managers.

• Strong capability to convert strategic insights into operational actions, diagnose process bottlenecks, and achieve measurable financial or operational results.

• Excellent proficiency in business intelligence and analytics tools such as Tableau, Power BI, SQL, and advanced Excel.

• A Bachelor’s degree is mandatory.

• A Master’s degree (MBA, MHA, MS) is preferred.

🏝️ Benefits

• Performance-based rewards linked to outstanding individual and team contributions.

• Comprehensive benefits package.

• Coverage for medical, dental, and vision needs.

• 401(k) matching contributions.

• Paid time off.

• PTO cash-out options.

• Resources for family support.

• EAP counseling sessions.

• Access to Headspace®.

• Backup childcare and eldercare services.

• Maternity/paternity leave.

• Opportunities for professional development.

• On-demand virtual leadership and development courses available through DaVita’s StarLearning platform.