Senior Revenue Cycle Performance Manager

This is a fully remote position, open to applicants in Alabama, +38 more locations.

📋 Description

• Create and implement a thorough client engagement strategy aimed at retention and success for RCM services.

• Establish trustworthy relationships with revenue cycle, finance, and operational leaders within client organizations.

• Align RCM performance with the business objectives of clients as a reliable advisor.

• Foster client advocacy, references, and long-lasting partnerships.

• Manage client performance for both high-value and at-risk accounts.

• Enhance net revenue retention and performance improvement through effective client engagement.

• Identify opportunities to broaden RCM services, analytics, and advisory offerings.

• Lead strategies for performance turnaround for clients that are underperforming.

• Collaborate with Billing Operations, Coding, Denials, and AR teams to ensure consistent service delivery.

• Convert client expectations into operational SLAs, KPIs, and performance standards.

• Track service delivery metrics such as days in AR, denial rates, and collection performance.

• Ensure quick resolution of service issues that affect client cash flow.

• Guarantee that customers achieve their targeted financial and operational ROI from RCM services.

• Translate performance insights into practical recommendations and strategies.

• Monitor and communicate progress towards performance goals and KPIs.

• Serve as the primary internal advocate for clients.

• Gather and synthesize client feedback to drive service and process enhancements.

• Identify trends to guide broader operational improvements.

• Ensure that engagement strategies comply with healthcare regulatory requirements.

• Stay updated on trends in reimbursement models and best practices in RCM.

• Represent the organization in client-facing engagements as necessary.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and experience.

• Seven years of progressive experience in healthcare revenue cycle management, with a focus on complex client performance and financial outcomes.

• Willingness to travel as necessary.

• Experience in health services, RCM outsourcing, or healthcare SaaS is preferred.

• Experience with multi-site or enterprise healthcare organizations is preferred.

🏝️ Benefits

• Medical, Dental/Orthodontia, and Vision coverage starting on the first day of employment.

• Synthetic ownership in Experity after one year of employment.

• Employee Assistance Program offering counseling, legal resolution, financial education, pet adoption assistance, and identity theft and fraud resolution.

• Flexible work scheduling.

• Paid Time Off (PTO).

• Career development and learning programs.

• Team-building events, family company picnic, and holiday party.

• Competitive pay.

• Quarterly bonuses.

• 401(k) retirement plan with employer match.